Operations Supervisor

Summary: The Operations Supervisor is overall responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. He/She ensures all day-to-day operations are running smoothly and efficiently, and result in high customer satisfaction. The Operations Supervisor reports directly to the General Manager.

Key responsibilities:

• Customer Service Representative, act as the inside-sales and operations liaison with the customers, identify and take ownership of customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Issue quotations for new RFQ’s
• Keep RFQ trackers up-to-date and chair the RFQ review meeting
• Entry of customer orders, place internal purchase orders to our sourcing offices, and tracks on-time performance
• Organize and chair operations review meetings with customers
• Inventory Management, ensure an optimal inventory level to secure a continuous supply to the customer while avoiding excess inventory
• Schedule and monitor incoming shipments from overseas sourcing locations
• Schedule outgoing domestic shipments to the customers, including order picking where needed
• Continuous improvement of the company’s operational processes
• Office administration

Requirements :

• Bachelor’s degree in Engineering, Business Administration, Operations Management, Quality Management, or related fields
• An additional degree in Business is a plus.
• 5+ years of experience in operations management or a related field.
• Empathetic, able to put him/herself in the customer’s shoes and advocate for the customers within the company
• Problem-solving mentality
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently, but also a strong collaborator with global peers
• Proficient in Microsoft Office and other relevant software programs
• Ability to multi-task and handle multiple projects simultaneously