Operations Supervisor - Collections

The Assistant Manager is an entry level supervisory role, responsible for leading, motivating & retaining a team of professionals.

Qualifications

• At least College Level or equivalent;

• 4 - 5 years’ experience in customer service, team and escalation management in US Mortgages/Banking Financial Services preferred

• Excellent verbal and written communication (in English)

• Ability to supervise others with emphases on productivity, teamwork and quality

• Good organizational abilities and time management skills

• Strong customer service and training skills, including a professional telephone manner

• Build strong and collaborative relationships with direct reports and management

• Amenable to work onsite in Eastwood, Libis - Quezon City

• Amenable to work on Graveyard shift schedule