Operations Supervisor – Commercial Card Services

Lead a High‑Performing Card Services Team

We’re looking for an Operations Supervisor who can drive daily performance, coach frontline agents, and ensure seamless delivery of Commercial Card Services in a fast‑growing new program.

What You’ll Do

• Oversee daily operations and ensure SLA, quality, and compliance targets are met.
• Coach and develop agents through huddles, feedback sessions, and performance action plans.
• Manage escalations and support agents in resolving complex card servicing cases.
• Track KPIs (AHT, Quality, FTR, CSAT, Productivity) and implement data‑driven improvements.
• Collaborate with Training, QA, and Workforce teams to strengthen operational readiness.

What You Bring

• 3–5 years BPO experience, with 2+ years in a supervisory role (preferably Financial/Card Services).
• Strong knowledge of card servicing workflows and financial terminology.
• Proven leadership, coaching, and problem‑solving skills.
• Willingness to work night shift / rotational schedules.

Why Join Us

• Be part of a newly launched program with strong growth potential.
• Lead a team that directly impacts client satisfaction and operational success.
• Work in a dynamic, collaborative environment focused on excellence.

Step Into a Leadership Role

Apply now and help build a high‑performing Commercial Card Services team in Alabang.