Operations Supervisor (Field)

The Operations Supervisor is responsible for overseeing the day-to-day operations of the store, ensuring compliance with company policies and brand standards, and managing the performance of branch personnel.

JOB QUALIFICATIONS:

• Bachelors’ degree in Business Administration, Operations Management or related field.

• At least 3-5 years of supervisory experience in retail operations, with a proven track record of success in supervising store operations

• Strong leadership abilities

• Excellent communication skills, both in oral or in writing

• Analytical thinking and Problem-solving skills

• Ability to manage multiple priorities and can work in a fast-paced retail environment

• Hardworking, dedicated, and a team player

• Willingness to travel regularly to visit store locations

DUTIES & RESPONSIBILITIES:

Operational Oversight & Compliance

• Responsible for overall performance of the branch, ensuring smooth and efficient daily operations.
• Conducts regular spot checks to ensure compliance with company policies, operational procedures, and the brand promise.
• Reviews and addresses audit findings, implementing corrective actions where necessary.
• Monitors store hours, ensuring proper scheduling of shifts to optimize store operations.

Operational Efficiency & Support

• Ensures smooth store operations by overseeing various functions such as inventory management, customer service, and staff performance.

Audit & Compliance Management

• Ensures store operations comply with audit procedures and internal controls.

Data Accuracy & Issue Resolution

• Reviews and resolves data errors related to store operations such as sales, inventory, and attendance.

Team Management & Performance Support

• Proactively monitors branch personnel’s discipline, ensuring adherence to company policies and standards.

Process Improvement & Operational Monitoring

• Identifies areas for process improvement within store operations and collaborates with the Operations Manager to implement changes.

Customer Service & Issue Resolution

• Monitors store performance, report on metrics, and work toward achieving operational goals.
• Assists in the implementation of company policies and procedures to enhance operational effectiveness and improve efficiency.
• Monitors and ensures compliance with grooming standards for branch personnel, including proper uniform and ID usage.
• Supervises and provides guidance to store personnel to ensure they meet performance expectations.
• Assists in training, coaching, and mentoring store staff to improve overall performance.
• Addresses employee relations issues and supports a productive and positive work environment.
• Conducts performance evaluations for team members and provides feedback for development.
• Addresses canceled invoices, ensuring appropriate actions are taken and proper documentation is maintained.
• Works with the Operations Manager to resolve operational issues and streamline processes to prevent future occurrences.
• Acts on audit findings and ensure that necessary corrective actions are implemented in a timely manner.
• Ensures that all operations comply with company policies, contracts, and legal regulations.
• Supports operational processes by implementing procedures that ensure the smooth running of daily store activities.
• Collaborates with the Operations Manager to address any operational disruptions and ensure minimal impact on store performance.
• Oversees and tracks team attendance to ensure compliance with company guidelines.
• Approves overtime requests as needed based on operational demands.
• Addresses blotter findings, ensuring quick and accurate resolutions.
• Ensures store maintenance and facilities are properly managed and address any immediate issues promptly.
• Ensures high levels of customer satisfaction by overseeing customer service efforts and resolving complaints.