Operations Supervisor - Full Time

Operations Supervisor - Full Time

Department: Customer Service and Safety

Employment type: Full-time, salary exempt

Work Schedule: varied hours including weekends, evenings and holidays

Reports to: Operations Manager and Director

Summary: this position manages the Floor Staff and Facilities departments, their performance and attendance, as well as the continuous customer service interactions with our guests.

Essential Duties and Responsibilities:

• Assign staff to daily positions, establish attracting rotations/schedules for daily staff
• Close and lock-up museum daily
• Friendly approach to customer service by greeting each guest they encounter
• Maintain knowledge of and consistently enforce the rules and regulations of the museum (including attraction requirements such as height restrictions, weight restrictions, proper riding position, etc.)
• Assist customers in safely riding attractions
• Communicate with management and other employees, including use of two-way radios
• Be attentive at all times
• Maintain a clean and safe work environment for customers and other employees
• Provide superior guest service to all customers in a polite and expedient manner
• Assist customers with all questions regarding City Museum including facility layout and amenities
• Maintain knowledge of the rules and regulations of the museum (including attraction requirements such as height restrictions, weight restrictions, proper riding position, etc.)
• Perform zone walk through and ensure zones are maintained to museum standards
• Follow all museum policies and procedures
• Other duties as assigned

Qualifications:

• Applicants must be 18 years of age or older
• Ability to provide guidance and supervision to staff members
• Ability to communicate effectively with public, customers, and staff members
• Be aware, attentive, and work well with others
• Energy and enthusiasm for long days
• Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection
• Must be able to work: days, evenings, weekends and holidays to meet business needs
• Approachable and outgoing

Physical Requirements:

• Must be able to stand for extended periods of time
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.
• Ability to climb stairs