Operations Supervisor (Inside Sales Supervisor)

Ryan Herco Flow Solutions, a SunSource company,is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. www.rhfs.com

Inside Sales Leader with responsibility to facilitate an atmosphere of cooperation, accountability and empowerment.

Essential Responsibilities/Duties

In the performance of their respective tasks and duties all employees are expected to conform to the following:

Perform quality work within deadlines with or without direct supervision

Interact professionally with other employees, customers and suppliers

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Follow company safety policies and procedures.

Material responsibilities and essentials duties which must be completed in achieving the objectives of the Operations Supervisor Position:

Insures that the Inside Sales team is pro-active and productively engaged in selling activities.

Provides and insures customer satisfaction through timely quotes, bids and follow-up.

Assists in recruitment, interviewing and hiring Inside Sales and Warehouse employees.

Trains, coaches, and leads staff.

With direction from Regional Manager, Director of Sales Operations, and Human Resources counsels and implements discipline

Liaison for Outside Sales, Regional Manager and customers.

Reviews the daily edit and remits information to corporate offices.

Supports and facilitates implementation of sales and marketing plan.

Upholds and promotes Ryan Herco Flow Solutions image of professionalism and service at all times.

Adheres to company policies and procedures and holds staff accountable.

Leads by example.

Holds Inside Sales team members accountable to achieving sales and marketing objectives.

Performs additional duties as requested

Requirements:

Bachelors Degree Preferred

3 years Inside Sales/Customer Service Experience

Knowledge of PVC fittings or plumbing industry is a plus

PC skills, including Microsoft Word, Excel and PowerPoint

Mechanical/Technical aptitude

Excellent Written and Verbal Communication

Excellent customer service skills. Interacts effectively and works productively with a wide range of people

Solid interpersonal skills, able to maintain cooperative working relationship with all levels of personnel

Reliable and effective communicator

Strong teamwork and professional demeanor

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #rhfsassc

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.