Operations Supervisor - International

Job highlights

• Graduate with proven BPO operations supervision experience and strong knowledge of international processes
• Supervise daily team operations, coordinate interdepartmental workflow, implement process improvements, analyze performance metrics, ensure compliance, and collaborate on strategic plans

Roles and Responsibility

• Supervise and manage daily operations of the team, ensuring efficiency and productivity.
• Coordinate with various departments to ensure seamless workflow and resolve operational issues.
• Develop and implement process improvements to increase productivity and quality.
• Analyze performance metrics and provide feedback to team members for improvement.
• Ensure compliance with company policies and procedures.
• Collaborate with management to develop and implement strategic plans.

Job Requirements

• Proven experience in operations supervision, preferably in the BPO industry.
• Strong knowledge of international operations and processes.
• Excellent leadership and communication skills.
• Ability to analyze data and make informed decisions.
• Strong problem-solving and conflict resolution skills.
• Experience with team management and development.
• A graduate degree is required for this position.