Operations Supervisor - International

Job highlights

• Proven experience in BPO operations management with expertise in international operations and process improvements
• Supervise daily team operations, develop strategies to enhance performance, analyze metrics, and train team members

We are looking for a skilled Operations Supervisor to join our team in the BPO industry. The ideal candidate will have a strong background in managing international operations and supervising teams.

Roles and Responsibility

• Supervise and manage daily operations of the team, ensuring efficiency and productivity.
• Develop and implement strategies to improve operational performance and customer satisfaction.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze operational data and metrics to identify areas for improvement.
• Train and coach team members to enhance their skills and knowledge.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in operations management, preferably in the BPO industry.
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Excellent problem-solving and analytical skills, with attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong understanding of international operations and cultural nuances.
• Experience with process improvements and cost reduction initiatives.