Operations Supervisor (Logistics Account)

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Position Summary:

The Operations Supervisor is responsible for leading a team of Agents to ensure the consistent delivery of high-quality service across multiple communication channels. This role focuses on driving team performance, achieving operational KPIs, ensuring compliance with client and company standards, and fostering a culture of accountability, engagement, and continuous improvement. The ideal candidate is a strong people leader with experience in BPO or customer service environments, capable of balancing performance management, coaching, and operational support in a fast-paced, metrics-driven setting.

Qualifications and Requirements

• Minimum 1 year of experience as a Team Leader or Supervisor in a BPO or customer service environment. (Preferred Logistics Experience)
• Proven experience managing teams in a metrics-driven, customer service setting .
• Strong leadership skills with the ability to motivate, coach, and develop team members.
• Excellent communication skills (written and verbal).
• Strong analytical and problem-solving skills.
• Ability to manage performance issues and drive accountability.
• Experience handling multiple communication channels is an advantage.

Join the Lean Solutions Group! Innovate, grow your career, and make a real impact with a fast-paced, collaborative global team.