Operations Supervisor (Mid Shift)

SUMMARY:

The Operations Supervisor oversees the daily coordination and management of transportation operations within assigned lots. This role ensures safe, efficient, and on-time movement of drivers and passengers, while maintaining clear communication between drivers, dispatch, maintenance, and management. The supervisor is responsible for operational planning, safety compliance, recordkeeping, and real-time issue resolution to keep transportation services running smoothly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following:

Daily Scheduling and Operations

• Oversee lot operations to ensure drivers, vehicles, and routes stay on schedule.
• Adjust daily schedules and assignments to cover absences, passenger volume changes, or vehicle issues.
• Track driver attendance, follow up on absences, and maintain full shift coverage.
• Review driver timecards for accuracy, reconcile discrepancies, correct missed punches, and approve for payroll processing.
• Coordinate with Leadership, Dispatch and Maintenance to address staffing challenges, vehicle breakdowns, or other operational issues.
• Monitor daily service for on-time performance, route adherence, and rider satisfaction.
• Provide on-the-ground supervision by rotating between assigned lots to maintain visibility and resolve issues in real time.

-Conduct pre- and post-shift safety briefings and gather operator feedback.

• Inspect buses for readiness, cleanliness, and compliance with operational standards.
• Observe driver fitness and signs of fatigue to ensure safe operations.
• Support onboarding of new drivers by reviewing lot procedures, schedules, and safety expectations.
• Implement contingency plans during weather events, road closures, and other service disruptions.

Performance Management

• Serve as an on-site resource for drivers, providing real-time guidance, coaching, and feedback.
• Deliver day-to-day supervision to promote professionalism, safety, and compliance with company policies.
• Ensure accurate documentation of incidents, write-ups, and operational issues, escalating as appropriate to Operations Leadership and HR.
• Recognize and reinforce positive performance to encourage a culture of accountability, safety, and service excellence.

Safety and Compliance

• Enforce all safety protocols, company policies, and DOT regulations.
• Conduct ride-alongs, field observations, and periodic safety audits to evaluate safe driving practices and service quality.
• Promote a proactive safety culture through daily coaching, communication, and visible leadership.
• Support ongoing safety campaigns, refresher training, and compliance initiatives to reduce operational risk.
• Oversee the safe loading and unloading of passengers in lots and at designated stops.

Communication and Coordination

• Maintain clear and consistent communication between Leads, Drivers, Dispatch, Clients, and Management.
• Provide timely updates on delays, route changes, early releases, and service adjustments.
• Respond to passenger inquiries, customer complaints, and reports of lost or misplaced items.

Culture, Engagement, and Representation

• Promote a positive, inclusive, and results-driven work environment.
• Represent Hotard Shuttle in external meetings, partnerships, and community initiatives.
• Contribute to company-wide initiatives and continuous improvement efforts.
• Support company values and lead by example in professionalism, integrity, and service excellence.

ADDITIONAL JOB RESPONSIBILITIES

• Practice "Safety Drives all Decisions"
• Understand the Driver Policy Manual and reference as needed.
• Assist in streamlining daily business operations.
• Timely resolution of client concerns and complaints.
• Cultivate positive relationships to foster sustainable business connections.
• Maintain a cooperative and professional relationship with colleagues.
• Assist in projects or additional tasks across departments as required.

Education / Experience

Required:

• No formal education required
• Minimum 2 years' total experience
• Minimum 1-year experience operating vehicle "in-type" (similar to prospective position)
• Demonstrated progressive leadership roles
• Safety, Training and DOT Regulation experience