Operations Supervisor-Multi-Brand Food & Beverage

Position Summary

The Operations Manager is responsible for supporting the General Operations Manager in overseeing the daily operations of multiple food & beverage concepts, including licensed, franchised, and company-operated businesses.

This role is responsible for driving operational excellence, leadership development, financial performance, food safety compliance, and execution of company initiatives across all locations. The Operations Manager serves as a key business partner to store leadership, ensuring operational consistency while supporting the company's growth and long-term strategic objectives.

The ideal candidate is a hands-on leader with strong operational knowledge, excellent leadership skills, and the ability to manage multiple priorities in a fast-paced, multi-unit environment.

Key Responsibilities

1. Multi-Unit Operations Management

• Oversee daily operations across multiple restaurant and retail food locations.
• Conduct routine operational visits, audits, and performance reviews.
• Ensure consistent execution of company policies, brand standards, and operational procedures.
• Identify operational opportunities and implement corrective action plans.
• Respond quickly to operational issues and drive timely resolutions.

2. Leadership & People Development

• Coach, mentor, and support Store Managers, Restaurant Managers, and Shift Supervisors.
• Assist with recruitment, onboarding, training, and leadership development.
• Promote accountability, ownership, and operational excellence.
• Foster a positive, high-performing culture across all locations.

3. Business Performance

• Monitor and improve key operational metrics, including:
• Sales performance
• Labor productivity
• Food & beverage cost
• Inventory management
• Waste control
• Guest experience
• Operational KPIs
• Analyze operational reports and identify opportunities to improve profitability.
• Assist in preparing operational reports and business reviews for senior leadership.

4. Compliance & Brand Standards

• Ensure compliance with all company policies, food safety regulations, and local health department requirements.
• Conduct operational and food safety audits.
• Support Ecosure, Steritech, Starbucks, Jamba, and other brand operational standards.
• Ensure corrective actions are completed and sustained.

5. Projects & Continuous Improvement

• Support new store openings, remodels, equipment installations, and operational improvement initiatives.
• Coordinate with Facilities, Marketing, Finance, HR, and external vendors to ensure successful project execution.
• Identify opportunities to improve operational efficiency and standardize best practices.

6. Communication & Cross-Functional Partnership

• Serve as the primary operational liaison between field leadership and corporate departments.
• Communicate business priorities and company initiatives effectively.
• Build collaborative relationships with Operations, HR, Finance, Marketing, Facilities, and external partners.
• Escalate operational risks and provide solution-oriented recommendations.

Qualifications

Required

• Bachelor's degree in Business, Hospitality Management, Restaurant Management, or a related field preferred.
• Minimum 2 years of restaurant, hospitality, café, or retail food management experience.
• Multi-unit management experience preferred.
• Strong knowledge of restaurant operations, labor management, inventory control, and food safety.
• Experience analyzing operational reports and basic P&L performance.
• Excellent leadership, communication, and organizational skills.
• Strong proficiency in Microsoft Excel, Word, Outlook, and reporting tools.
• Valid driver's license with the ability to travel regularly between locations.

Preferred

• Experience with licensed or franchised restaurant operations.
• Experience with Starbucks, Jamba, hotel food & beverage, or other multi-brand environments.
• Bilingual (English/Spanish) preferred.
• Experience leading operational improvement initiatives and cross-functional projects.

Core Competencies

• Leadership
• Operational Excellence
• Accountability
• Financial Acumen
• Strategic Thinking
• Coaching & Talent Development
• Decision Making
• Problem Solving
• Communication
• Organization & Time Management
• Adaptability
• Continuous Improvement

Physical Requirements

• Frequent travel between multiple locations throughout Southern California.
• Ability to stand and walk for extended periods during store visits.
• Occasionally lift up to 40 pounds.
• Flexibility to work evenings, weekends, and holidays as business needs require.

Success in This Role

Within the first 12 months, the Operations Manager will be expected to:

• Develop strong partnerships with all Store and Restaurant Managers.
• Independently manage assigned operational priorities and field support.
• Improve execution of company operational and food safety standards.
• Support measurable improvements in labor, food cost, and operational KPIs.
• Successfully execute new store openings, remodels, and company initiatives.
• Become a trusted operational leader supporting the General Operations Manager.
• Build a culture of accountability, consistency, and continuous improvement across all assigned locations.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience:

• restaurant or food & beverage operations : 3 years (Preferred)

Work Location: In person