Operations Supervisor - Rio Vista

Operations Supervisor

Department:  Retail Bank

Supervises Others: Yes

Employment Status:  Full Time, Exempt

Location:  Rio Vista

Salary:  $70,500 - $85,000 (Commensurate with experience and qualifications)

F&M Bank’s Operations Supervisors are responsible for supporting the Branch Manager in achieving sales, customer experience, operations, premises, and productivity goals of the branch. This role is directly responsible for the staffing, scheduling, training and performance of bank teller duties on a daily basis.

• Operations Supervisors must be able to inspire their team and create an environment that keeps employees engaged and motivated to adhere to Bank policies, procedures and controls

• Operations Supervisors model exemplary customer service and cross-selling of Bank products and services

• Operations Supervisors maintain a positive reputation or image for the Bank in the communities we serve

Who are we looking for?

• Someone experienced in making effective risk-based decisions.

• Demonstrate the ability to problem solve, effective negotiation, makes sound independent decisions, and takes initiative.

• A role model who holds herself/himself and others accountable for accomplishing goals and objectives, while also motivating and managing team performance by making the most of employees’ diverse strengths and skills

• Someone who has demonstrated success with supporting established methods to monitor and evaluate customer concerns, issues, and satisfaction; conveys a professional and positive attitude, energy, and commitment

• A keen observer who coaches to expectations and provides feedback to support staff develop and growth.

• Assertive, self-starter who can support and develop business opportunities for the Bank.

• Strong communication skills, along with the ability to work collaboratively with their peers and supervisors.

• Leads by example, and can effectively alternate between tasks and projects in response to business needs and cross-train staff to promote operational versatility

• An individual devoted to operational excellence, adhering to high ethical standards and who understands key banking concepts, sales.

Also required:

• Successful completion of a credit history check is a condition of employment

• Minimum of a high school diploma or equivalent; AA degree or higher preferred, including college-level courses in finance or accounting

• 3-5 years of financial services experience, to include branch operations in a supervisory role; knowledge of banking institution concepts, federal/state regulations, and policy and procedures.

• Must have a minimum of 12-month experience in new accounts, including business accounts, and loan origination.

• Must demonstrate ability to use various banking core system & related PC applications including, but not limited to the following: Windows, Outlook and SilverLake

F&M Bank - We are an equal opportunity employer

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