Operations Supervisor|International

Job highlights

• Bachelor's degree with operations management experience in customer service or BPO, skilled in CRM and teleperformance tools
• Supervise daily operations, train customer support team, implement process improvements, analyze data, and maintain quality control

Roles and Responsibility

• Supervise and coordinate daily operations activities to ensure efficiency and productivity.
• Develop and implement process improvements to increase quality and reduce costs.
• Manage and train a team of customer support representatives to achieve high levels of customer satisfaction.
• Analyze operational data to identify trends and areas for improvement.
• Collaborate with other departments to resolve issues and improve overall performance.
• Implement and maintain quality control measures to ensure consistency and excellence.

Job Requirements

• Proven experience in operations management, preferably in a customer service or BPO environment.
• Strong leadership and communication skills are essential.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent problem-solving and analytical skills are required.
• Experience with CRM software and teleperformance tools is preferred.
• A Bachelor's degree in any discipline is required.