Operations Support Administrator - 7541

Operations Support Administrator

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM / 4PM to 12AM Manila time, overlaps with UK operating hours

Employment type: Fixed-term (12 months)

Location: Makati City, Metro Manila

Pay range: Php 24,000 to Php 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Operations Support Administrators to join our Manila Education Operations team. The role will support busy teams when most needed with a variety of administrative tasks, moving between teams for short placements, providing assistance on a day-to-day basis. This supports our operational teams by increasing resilience and enabling future growth.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Service Incentive Leave, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an OST Administrator?

Reporting to the Operations Support Team (OST) Managers, your role is critical to the completion of work, providing flexible support especially in busy periods. You will be responsible for timely and accurate processing of allocated tasks depending on where you are working, which will change as the examination series progresses.  You will also be expected to:

• Respond professionally to colleagues and customers
• Advocate collaborative working relationships with Operations team members and colleagues across the organisation
• Share knowledge of good practice and new techniques adopted in one team and show how these can apply to other situations
• Pioneer and identify process improvements, speaking up for efficiency and effectiveness
• Update procedures and submit for approval when required so they are current and correct
• Perform other duties as defined by the line manager and/or deployment supervisor.

Please note that paid overtime and weekend work during busy periods may be required.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

You're an ideal candidate if you are detail-oriented, customer-focused, and comfortable working with inputting and checking data.

You take initiative, quickly build rapport and integrate with new teams, enjoy solving problems, and understand the importance of regulatory compliance and high-quality service.

You should also have:

• Proficient use of Microsoft office products (Outlook, Excel, Word. Knowledge of PowerBI is also desirable)
• Clear and confident professional communication skills, both written and verbal in English
• Well organised, and able to prioritise effectively
• High accuracy and speed in data entry and maintenance across multiple platforms.
• Familiarity with—or a willingness to learn—tools like Zendesk and SAP.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Only applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

Please ensure to upload correct and updated details and documents as these cannot be changed once submitted.Learn more about our hiring process by going through our Candidate Application Guide.

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