Operations Support Administrator

Role Description

Operations Support is the central point of contact for all Field Service administration requests. The Operations Support Administrator is responsible for resolving internal and external requests as well as meeting customer satisfaction and continuous service delivery demands.

The Operations Support Administrator reports to the regional Head of Field Team, working cross-departmentally offering support to the Projects team during periods of holiday, sickness and where the demand on the projects team exceeds capability.

Successful candidates will nurture positive relationships with internal and external stakeholders; facilitating the works of the Field Team with continual improvement and supporting the wider team to ensure the highest level of service delivery. Strong written and verbal communication skills and a keen eye for detail and ability to problem-solve in a high-paced environment to deliver against time and budget are vital to the success of this position.

About You:

The ideal candidate should have excellent communication skills, the ability to work independently and to tight timescales while managing multiple tasks and prioritising effectively.

You’ll be able to build positive relationships; our success lies in our ability to communicate effectively, working alongside multiple departments and towards a shared goal. We are looking for highly motivated individuals with a passion for delivering a quality service, continuously helping improve the way we work, in serving our clients’ needs and delivering a quality service.

Location:

Office based - Farnborough

Reporting To:

Head of Field Team

Core Responsibilities:

· Processing of calibration certificates and configuration files for enforcement systems.

· Management of calibration master spreadsheet and tracker board throughout all status changes.

· Processing of compensation events on master spreadsheet and associated documentation.

· File management and analysis of subcontractor costs.

· Raising purchase orders and tracking approvals with regional Head of Field Team.

· Booking of road space and traffic management applications for calibrations and maintenance.

· Liaison and first point of contact with internal teams and subcontractors.

· Monitoring progress of operations support requests and chasing outstanding actions.

· Identify and escalate situations requiring immediate attention.

· Creation of annual Maintenance Reports.

· Anticipating issues e.g. missed deadlines, pro-actively contacting internal staff and/or customers.

· Accurate recording of time and management of incidents within Service Management Tool.

· Documentation of Operations Support policies and procedures.

· Ensuring all files and documentation meet requirements and deadlines are met.

Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Work Location: Hybrid remote in Farnborough (Hampshire, South East Region)