Operations Support Administrator

About Kindred

At Kindred, we are focussed on our people, our community and our environment. One of our key priorities therefore is to create a positive and inclusive environment for all individuals. As an equal opportunities employer, we firmly believe in giving full and fair consideration to all applicants, without discrimination based on age, disability, ethnicity, sexual orientation, sex, gender reassignment, socio-economic background, religion or belief, marriage and civil partnerships, or pregnancy and maternity.

Role Overview:

The Operations Support Administrator role is responsible for overseeing operational performance within their region, ensuring compliance, quality, and accurate reporting across all sites.

About The Role

Key Responsibilities:

• Produce and maintain client reports.
• Monitor quality audit outcomes and produce regional reports.
• Ensure all operational data is accurate and submitted within required timescales.
• Assist with coordination of information, reporting inputs and ad hoc operational requests.
• Maintain audit action trackers and follow up outstanding actions with managers.
• Monitor reporting deadlines and chase missing information or overdue submissions.
• Maintain site and contract records, including signed audits, client reports and operational correspondence.
• Monitor shared operational inboxes and direct enquiries to the appropriate team.
• Arrange operational meetings, prepare supporting documents and follow up agreed actions.
• Support contract mobilisations by maintaining checklists, crib sheets and progress trackers.
• Coordinate approved equipment, consumable and uniform orders, and follow up deliveries with suppliers.
• Collate authorised payroll information and supporting documents within agreed deadlines.
• Support recruitment and new starter administration by tracking vacancies and outstanding documents.
• Maintain compliance and training trackers, highlighting missing documents or overdue training.
• Log client feedback and complaints, and track updates from the responsible manager.
• Identify opportunities to improve administrative processes and reporting efficiency.

Requirements, Skills & Experience

• Experience in an administrative or operational support role.
• Experience coordinating orders, equipment, uniforms or suppliers.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Confident communicator with internal teams and external suppliers.
• Good problem-solving skills and ability to work independently.
• Competent in Microsoft Excel, Word and Outlook.
• Reliable, proactive and flexible with a positive, team-focused approach.
• Ability to handle confidential information appropriately.
• Experience using leading AI platforms such as Claude, ChatGPT or similar large to create AI agents, automate workflows and improve business processes would be a significant advantage. We are looking for someone who is excited by emerging technology and enjoys finding practical ways to increase efficiency through AI.

Minimum Criteria Disclosure:

We give full and fair consideration to all applicants. We will interview everyone who has declared they have a disability, or has served or is serving in the armed forces, if they meet the minimum criteria for the position

Minimum Criteria

Applicants must be able to:

• Complete administrative and operational support tasks accurately.
• Use Outlook, Word and Excel to maintain reports, trackers and operational data.
• Manage routine requests, approvals and deadlines across regional/site teams.
• Communicate clearly and professionally with managers, colleagues and suppliers.
• Handle confidential information appropriately.
• Follow operational and compliance procedures, escalating issues when required.

Additional Information

Kindred are proud to be a bronze holder of the Defence Employer Recognition Scheme.

Kindred is a disability-confident employer and welcomes applicants from all backgrounds. We will support any reasonable adjustments to ensure a safe and inclusive working environment.

Contact Us

If you wish to disclose confidentially that you have disability or are an armed forces veteran, please email: [email protected]

If you require reasonable adjustments to be made during the recruitment process, please also use the same email address.

Required Criteria

• Experience in an administrative or operational support role
• Experience coordinating orders, equipment, uniforms or suppliers.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Confident communicator with internal teams and external suppliers.
• Good problem-solving skills and ability to work independently.
• Competent in Microsoft Excel, Word and Outlook.
• Ability to handle confidential information appropriately.
• Reliable, proactive and flexible with a positive, team-focused approach.

Desired Criteria

Appropriate professional qualifications and/or memberships. For example, any British Institute of Cleaning Science (BICSc), Institution of Occupational Safety & Health (IOSH) or National Examination Board in Occupational Safety & Heath (NEBOSH) memberships, qualifications, or specific course attendance.

About The Company

As a rapidly growing and award-winning facilities management company, we’re proud to employ more than 2,500 people across the UK. The size and scale of our organisation mean we offer a wide variety of roles to suit different skills and ambitions. These range from Cleaning Operatives, Supervisors and Regional Managers in our Operations teams to opportunities in Finance, Payroll, Sales, Marketing and more.

If Kindred sounds like the right place for you, explore our current vacancies below and start your journey with us today.

Company Culture

At Kindred, our people are the heart of our business. Guided by our core values of Making Connections, Being Bold, Behaving with Integrity, and Community Spirit, we’ve built a culture that thrives on respect, inclusivity, open communication and collaboration. We’re looking for individuals who want to be part of an ambitious and expanding business, who value teamwork, and who share our commitment to giving back to the communities we serve and protecting the planet. You’ll have access to tailored training, development opportunities, and recognition for going above and beyond. We celebrate our people and their achievements at every step.

Company Benefits

At Kindred, our employees are the heart of our business. We are dedicated to creating a work environment that is not only safe and supportive but also fosters your personal and professional growth.

Employee development programs, Competitive salary, Wellbeing Scheme, Work With Charities, Employee of the Month, Culture of recognition, On the job learning, Progression opportunities

Salary

£13.45 per hour