Operations Support Analyst

Company Information:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview:

Business Process activities supporting and oversees daily operations for business area within CIBC Mellon whose primarily responsible is to ensure that operational teams are operating optimally with minimal interruptions and risk.

Responsibilities:

• Manage, troubleshoot and coordinate Level 2 and 3 operation and process issues raised by the business teams
• Investigate, analyze, and work with business users/groups, vendors, and third parties to ensure timely resolution of the identified issue.
• Provides operation process support for application and system release and changes as required
• Provides operation process support for operation improvement related issues
• Primarily responsible for system control data, security master and fund setups on the business system platforms definitions and maintenance
• Coordinate and resolve production priority operation application and system non-technical issues
• Coordinate meetings with various groups in support of operations, application related issues
• Manage and communicate with end users and business owners of system incidents, maintenance and change activities
• Process and system analysis, documentation/validation of business requirements from business users and functional specification requirements
• Provide documented analysis, tasks and workflow analysis.
• Collaborate with business stakeholders and users in prioritizing open issues as required
• Provide subject matter expert on system for supported application for Business Operation teams
• Provides process and business support during the completion of Year End activities
• Initiates and engages in activities involved with the annual BRP testing processes at both the corporate and vendor levels.

Qualifications:

• University degree
• 2 - 3 years progressive experience
• Application workflow knowledge is an asset
• Strong industry knowledge within the Financial Institution Mutual Funds, Pooled Funds, and Labor-sponsored funds fields
• Systems knowledge of operation applications or similar back office system is an asset
• Excellent analytical, problem solving, and troubleshooting skills to manage complex process and operational issues
• Communication, time management and analytical skills
• Required to work afterhours

CIBC Mellon's Values:

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards
Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward
Be One Family: Challenge, empower and recognize your colleagues
Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies:

• The salary band for this position ranges between $60,000 - $91,000.

• Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.

• Please note, our recruitment process may include the use of AI-assisted tools.

• This posting is for an existing vacancy.