Operations Support Assistant (Johor Bahru)

About the role

As an Operations Support Assistant (JB) at MAKITA POWER TOOLS (MALAYSIA) SDN BHD, you will gain valuable exposure to technical service, warehouse operations, and day-to-day operational support at our Johor Jaya, JB branch. This role is ideal for candidates who enjoy hands-on work, learning new skills, and supporting a dynamic operations team in a structured and safety-focused environment.

What you'll be doing

1. Assist in inspection, troubleshooting, and repair of power tools
2. Support service turnaround within 48 hours and handle walk-in customers
3. Prepare repair quotations, update warranty and repair records
4. Support on-site service work, learn new product models, assist in Authorized Service Center (ASC) training.
5. Monitor spare parts and maintain 5S service area standards
6. Prepare repair reports and provide basic product usage and maintenance guidance.
7. Assist in warehouse operations: receiving, packing, dispatch, and stock control
8. Update inventory records and support stock checks
9. Ensure proper storage, FIFO practice, and warehouse safety
10. Support delivery coordination, documentation, and urgent deliveries when required.
11. Comply with company policies and safety procedures
12. Support documentation, reporting, and ad-hoc operational tasks

What we're looking for

1. Certificate / Diploma in Mechanical Engineering or related field
2. 1–2 years’ experience in technical service, repair, or mechanical work (preferred)
3. Detail-oriented with basic computer skills (MS Word, Excel, PowerPoint)
4. GDL license is an added advantage

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Mengenai Jawatan

Sebagai Operations Support Assistant (JB) di MAKITA POWER TOOLS (MALAYSIA) SDN BHD, anda akan memperoleh pendedahan yang berharga dalam perkhidmatan teknikal, operasi gudang, serta sokongan operasi harian di cawangan kami di Johor Jaya, JB. Jawatan ini sesuai untuk calon yang gemar kerja praktikal, berminat mempelajari kemahiran baharu, dan menyokong pasukan operasi yang dinamik dalam persekitaran kerja yang tersusun serta mengutamakan keselamatan.

Tanggungjawab Utama

• Membantu pemeriksaan, penyelesaian masalah, dan pembaikan power tools
• Menyokong tempoh siap servis dalam masa 48 jam serta melayani pelanggan walk-in
• Menyediakan sebut harga pembaikan dan mengemas kini rekod jaminan serta pembaikan
• Menyokong kerja servis di tapak, mempelajari model produk baharu, dan membantu latihan Pusat Servis Sah (ASC)
• Memantau alat ganti dan mengekalkan standard kawasan servis mengikut amalan 5S
• Menyediakan laporan pembaikan serta memberi panduan asas penggunaan dan penyelenggaraan produk
• Membantu operasi gudang termasuk penerimaan, pembungkusan, penghantaran, dan kawalan stok
• Mengemas kini rekod inventori dan menyokong semakan stok
• Memastikan penyimpanan yang betul, amalan FIFO, dan keselamatan gudang
• Menyokong penyelarasan penghantaran, dokumentasi, serta penghantaran segera apabila diperlukan
• Mematuhi dasar syarikat dan prosedur keselamatan
• Menyokong dokumentasi, pelaporan, dan tugasan operasi ad hoc

Kelayakan Diperlukan

• Sijil / Diploma dalam Kejuruteraan Mekanikal atau bidang berkaitan
• Pengalaman 1–2 tahun dalam perkhidmatan teknikal, pembaikan, atau kerja mekanikal (diutamakan)
• Teliti serta mempunyai kemahiran komputer asas (MS Word, Excel, PowerPoint)
• Mempunyai lesen GDL merupakan satu kelebihan