Operations Support Associate

In this role, you'll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.

The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.

What You'll Do Customer Service and Vehicle Processing:

• Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.

Operational Support

• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Standards And Communication

• Maintain the company's service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Ideal candidate profile

Someone outgoing and able to have a conversation (they will need to talk to customers), and then also work heads down and clean/move a car. Past car detailing experience is a plus, or someone who has worked around cars, or has worked outside

Daily tasks

Customer Service and Vehicle Processing: � Assist customers with the Flexdrive rental process, including check-in, vehicle assignment, and rental return. � Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections. � Manage vehicle compliance documents. Operational Support: � Organize the vehicle lot and manage vehicle transportation. � Conduct daily rental operations tasks. � Ability to physically handle high amounts of standing and walking. � Report vehicle issues, program challenges, and bugs to the designated point of contact.

Required Skills Experience: � 1+ year of experience in an in-person customer service role like retail, technical support or hospitality � Familiarity with the market area � Demonstrated ability to provide excellent customer service and resolve problems effectively. � Strong verbal and written communication skills. � Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team. � Valid, unrestricted driver's license and a satisfactory driving record, and be insurable under insurance policy. � Ability to follow instructions and work independently.