Operations Support

Discover your 100% YOU with Beepo!

Position: Operations Support

Location: Clark, Pampanga

Work setup & shift: Hybrid | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Work Life Balance

JOB DESCRIPTION

To provide Licensing Solutions and its customers with accurate & timely support in the

processing & delivery in all aspects of order fulfilment across Company's Supply Chain.

Key Responsibilities:

• Order Fulfilment

• Achievement of agreed customer satisfaction ratings

• Participate in providing National staff availability & coverage (incl. Public Holidays)

• Achievement of agreed SLA targets

• Assess and evaluate risk and understand the implications of new technologies

• Timely response to all customer queries

• Work with Customers and Licensing Sales

• Maintenance of statistical information in Licensing Team site

• Assist to resolve stock creditor disputes

• Maintain accurate inventory, both allocated and SOH

• Provide helpful, professional advice to company staff to resolve procurement processing type issues to achieve customer desired outcomes

• Creation/maintenance of documentation as requested

• Work with other teams to ensure efficient & accurate processing & delivery of goods to customers

• Work with the Sales teams to maintain customer specific processes of orders and customer profiles and templates

• Timely feedback on supplier performance issues

• Support Procurement Requirements of Suppliers by reminding (faxing to) suppliers who do not comply

• Constantly review QA guidelines & processes to ensure they meet business requirements and match what we do

• Follow QA guidelines & processes to meet NATA certification

• Other duties as directed by the Licensing Leadership Team Changes

• Ensure that all customer and supplier change requests are actioned in a timely and accurate manner within agreed SLAs

• Verify & validate all change requests meet Data#3 and Supplier guidelines and also achieve the desired results for customers

• Respond to customer queries in a timely manner

• Constantly monitor the secured licensing email box for incoming purchasing issues and resolve or add details into Supplier Change Request issues and submit to sales for review

• Work with Sales team & Software Operations on forward / replenishment orders ensuring that all necessary approvals have been obtained & recorded for audit purposes

• Ensure that forward / replenishment orders have the correct delivery dates to appear on Company's Purchase orders for accurate supplier delivery

• Processing of cost adjustments as approved by Software Operations Manager

• Process GP shifts via the request form as required

• Review & action dispatch/invoice requests in line with Company's guidelines

  • ETAs
  • Escalate orders where necessary
  • Respond in a timely manner to customer queries
  • Daily follow up of each supplier to obtain the latest delivery information & enter into
  • system
  • Follow up suppliers regarding licenses, maintenance & renewal orders to ensure issuing by suppliers prior to processing receipt & invoice to customer
  • Assist company warehouses in identifying delivered goods without paperwork
  • Constantly monitor the Licensing 'Orderstatus' email box & promptly action requests
  • Harvest supplier invoices and aim to receipt into system as close to invoice date as possible
  • Receipting of all direct ship orders, license, maintenance & renewal orders. Via supplier delivery confirmation/note or invoices of direct ship orders to customers as appropriate
  • Follow up with suppliers & respond to submitted Argos ETA Issues
  • Escalation of ETA issues to 'Orderstatus' Team Leader.

Qualifications

• Demonstrated work history of ethical business practice

• Demonstrated experience in dealing with customers and vendors at all organizational levels

• Minimum 2 years experience in a customer focused or administrative support role ideally in an ICT environment

• Possess the skills and traits necessary to be successful as a Order fulfilment specialist, such

• as:

  • Customer Focus
  • Professionalism
  • Willingness to learn and dedication to quality
  • Understanding of systems and process/automation
  • a sense of urgency
  • attention to detail, accuracy & thoroughness in tasks
  • responsibility and accountability
  • flexibility in approach to tasks
  • Adedication to continuous improvement

• Effective oral and written communication skills to ensure clear and accurate communication with both internal and external stakeholders

• Effective negotiation and problem resolution skills to achieve positive outcomes

• Intermediate to advanced knowledge of general computer technologies

• Intermediate to advanced level of computer literacy, including: Experience with MS Office suite products, particularly Word & Excel

• Experience using the Internet

• Ability to contribute to and promote Company's core values and KRAs

• Ability to organize and prioritize workload to meet targets and deadlines

• Tertiary education highly desirable

ABOUT BEEPO

Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.