Operations Support

Job Purpose:

To support the department with its purpose to generate revenue by means of coordinating with customer and identifying potential sales of products and/or services through planning, forecasting, purchasing and overall monitoring of stocks level of customer.

Duties and Responsibilities:

1.1 Planning Functions

• Receive and analyze forecasted demand from customer’s planner.
• Recommend new orders to the planner of the customer based on the result of the analysis.
• Process purchase requisition in the MRP System based on the agreed new orders with customer.
• Regular alignment meeting with customer to discuss inventory level, stocks on hand, status of incoming inventory and other matters.
• Prepare and submit reports as may be requested by customer.

1.2 Buying Functions

• Process purchase order(PO) in the MRP System (System processing, securing approval by authorized signatories)
• Sending of PO to suppliers. (via Email, online booking, etc.)
• Order monitoring functions –
• Updating of Import Monitoring System (IMS)
• Secure and review shipping documents from shipper
• Coordinate status of incoming order to customer
• Coordination with forwarder and customs broker for the shipping schedule and customs releasing process for the shipments.
• Checking of estimated duties and taxes from customs broker. Upon confirmation, to coordinate with Finance team for the approval and assignment of Bank Reference Number (BRN) to be used by the customs broker for the lodgment process.
• Checking and confirmation of billing charges from customs broker and forwarders for the shipment.
• Coordination and notification to Warehouse team of incoming deliveries from port via broker or from local suppliers.
• Claims management –
• Reporting of non- conformities to suppliers (documentation, damage stocks, short/over deliveries, others)
• Secure claim value from Cost Accountant
• Request for account adjustment (Credit Note/ Debit Note) with Accounts Receivable
• Monitor status of claim with insurance or supplier. Close out claim, CN /DN once the claim value is received.
• Coordination with Regulatory Team (TID) for permits that need to be secured with government agencies (e.g. FDA, EMB, PNP, etc.)
• Price and term negotiations – for non- contracted materials and services by SUPS Customers.
• Purchasing System Maintenance - Request for new vendor and new product code creation in the system.
• Monitoring of Allocation Balance for suppliers with annualized or quarterly volume agreement with customer

1.3 Monitoring of consigned materials at customers’ warehouse and facilitate billing of usage for the period. Schedule regular cycle count at consignment warehouse.

1.4 Receive and process delivery request from customers.

• Process order in the NEW ERP System (PO/ SO Process, Stocks confirmation, etc.)
• Coordinate delivery schedule with Customer Service (CS) team, Transport Service Group.
• Coordinate final delivery schedule and summary to customer.

1.5 Monitor Accounts Receivable of customers. Regular sending of Statement of Accounts

1.6 Pricing. Regular pricing review with customers to factor in change in Foreign exchange, prices and terms with supplier

1.7 Lead team (Warehouse, Supply Chain) during requested client visits and audits.

Job Types: Full-time, Fresh graduate

Benefits:

• Company Christmas gift
• Company events
• Discounted lunch
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Work Location: In person