Operations Support

Job Overview
We are seeking a dedicated Service Desk Support professional to join our team. This role involves providing exceptional customer support and client services through various communication channels. The ideal candidate will possess strong communication skills, technical proficiency, and the ability to handle multiple tasks efficiently.

Duties

• Respond promptly to customer inquiries via phone, email, and chat, ensuring high-quality service.
• Maintain detailed records of customer interactions and support tickets
• Resolve complaints, and escalate complex issues to appropriate departments.
• Conduct outbound calls for follow-up or customer outreach initiatives.
• Utilize strong call etiquette and communication skills to enhance overall customer experience.

Requirements

• Proven experience in customer support, call center operations, or client services preferred.
• Excellent communication skills in English; multilingual abilities (including bilingual skills) are a plus.
• Strong computer skills with proficiency in Microsoft Office applications and data entry.
• Demonstrated ability to handle outbound calling and manage multiple tasks efficiently.
• Good analysis skills to troubleshoot issues effectively and provide appropriate solutions.
• Ability to maintain professionalism with phone etiquette and client interactions.
• Strong typing skills for efficient data entry and documentation purposes. This position offers an engaging environment where excellent communication meets technical support, providing valuable experience in customer service operations within a dynamic team setting.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person