Operations Support

Looking for a permanent job with great pay, excellent benefits and genuine career opportunities? Join the Andros UK team making delicious desserts and yoghurts at our dairy factory in Somerset…

• Location: Oldford, Frome, Somerset (BA11 2NQ)
• Pay: Salary of £39 421.2
• Shift pattern: 4on-4off ( 6am-6pm/6pmam)
• Hours per week: 42 hours (overtime may be available)
• Permanent contract

Who is Andros UK?

Andros, the ‘Good Food Maker’, is a family-owned, global business with over 115 years of expertise, and a growing presence worldwide. We are proud to supply UK consumers with quality fruit-based and chilled dairy products and are best known for our market-leading Bonne Maman brand. Due to significant investment and exciting expansion plans at our state-of-the-art Somerset site, we are growing our production team!

Why should I apply?

We are hiring a reliable and motivated Operation Support Operator who want a secure role with a successful international food manufacturer…

You will benefit from:

§ Stable, long-term employment.

§Salary of £39 421.2

§ Opportunities for career development and growth.

§ Training provided by our team of experts.

§ Supportive team environment.

§ 18 days holiday + bank holidays (taken in lieu).

§ Subsided canteen & company shop.

§ Free parking on-site.

§ Permanent full-time contract.

§ 6% employer pension contribution.

§ Company sick pay.

§ Health and wellbeing support (EAP, eye care, health screening).

§ Life assurance (4x salary).

§ Working with well-known, quality products.

§ Long-service recognition.

What will I be doing?

Main tasks and responsibilities:

· Site Access & Security:
Manage the entry of all visitors, contractors, and delivery drivers, ensuring use of the visitor app and completion of health questionnaires. Operate security gates, perform random vehicle and bag checks, and monitor all site access in line with company procedures. Maintain gatehouse presence or secure gates when unattended.

· Communication & Admin:
Handle all incoming phone calls professionally, carrying the phone when away from the gatehouse. Maintain accurate records including booking logs, shipping paperwork, vehicle times, and parcel tracking. Send electronic shipping documents via the AS400 system.

· Parcel & Delivery Management:
Oversee incoming and outgoing parcel deliveries. Notify recipients, securely store items, and coordinate collections. Manage daily outgoing shipments to Culina, ensuring timely communication of vehicle requirements and completion of relevant documentation.

· Emergency Response & Safety:
Provide First Aid cover for the site. Understand and operate the fire control panel and follow evacuation procedures. Communicate with relevant departments and ensure paperwork is completed.

· Cold Store Support (Nights & Weekends):
Assist with loading of outgoing vehicles and cover for cold store operator when lone working. Provide break cover, perform water runs, empty bins, count pallets, clean the wind tunnel, and participate in end-of-month stocktakes. Follow all cold store procedures as required.

· General Support:
Assist other departments when requested and practical to do so. Perform any additional duties necessary for the smooth operation of the gatehouse and wider site.

Key Performance Indicators:

· Establish why an individual is visiting and complete the necessary paperwork

· Ensure any visitors stay in the gatehouse whilst contacting the relevant contact

· Ensure any contractors read the visitors rules and complete a questionnaire

· Answer any phone calls in an appropriate manner

· Ensure the fire alarm is activated when necessary and appropriate procedure is followed and relevant paperwork is completed

Decision-Making:

· Decide on appropriate action to be taken in the event of any concerns regarding a visitor

· Ensure that all visitors are dealt with professionally

· Ensure all incoming calls are dealt with efficiently and in the appropriate manner

· Prioritise workloads and work under own initiative with limited supervision

Knowledge, Skills and Experience:

· An ability to communicate with people, particularly verbally

· An ability to work under own initiative

Do our values align?

If you are looking to join a stable business that recognises and rewards hard-work and dedication, then Andros is the place for you. These 6 core values are embedded in our culture and underpin everything that we do:

§ Simplicity

§ Humility

§ Ambition

§ Pride

§ Expertise

§ Care

We are a human-first business, we communicate with our colleagues and support one another to deliver the best we can for our customers and consumers – we simply ask you to do the same.

Ready to apply?
We’re recruiting for multiple positions and interviews may take place before the closing date, so we encourage you to apply as soon as possible.
Every application is reviewed by our hiring team (not an ai bot!) and they will be in touch.

*Please note that unfortunately we are unable to provide employment sponsorship to candidates at this time.

Job Type: Full-time

Pay: £39,420.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Ability to commute/relocate:

• Frome BA11: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Will you now or in the future require employment visa sponsorship?
• Do you understand that this is a 4on 4off shift role and you are willing and able to work day and night shifts on an ongoing basis?

Licence/Certification:

• Forklift Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person