S
Shopee (Thailand) Co., Ltd.
Operations Support (Contract) (ShopeePay)
Skills
Process Improvement
8 days ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Location:
Bangkok, Thailand
Work mode:
Onsite
Published on:
19 October 2026
What they need
- Handle and track escalations related to credit products, focusing on ShopeePay related issues.
- Investigate and verify reported issues to ensure accurate resolution.
- Monitor case progress and ensure timely resolution within the agreed service levels (SLA).
- Analyze trends in escalations and provide insights for process improvements.
- Work closely with Product and Project Operations teams to support issue investigations and post-monitoring
Requirements:
- Bachelor's degree with minimum 1-year experience in operations or related field
- Detail-oriented with good analytical and problem solving skills
- Strong communication skills in Thai (English will be an advantage)
- Ability to work collaboratively with multiple teams
Other offers great for you!
These companies are also looking for great profiles
V
Visian
Ingénieur Support Systèmes
Freelance
Paris, France
Hybrid
Skills
System & Network AdministrationCICSCA7EGENIncident managementProduction deployment
4 hours ago
Quick apply
C
CAPEFRONT Energies
Vessel Operations Engineer
Freelance
Paris, France
Onsite
Skills
installations offshore
1 hour ago
Quick apply
W
Wikeys
Chef de projet IT Senior – Gestion de projets & opérations
Freelance
Brussels, Belgium
Hybrid
Skills
Change ManagementSenior IT Project ManagerGestion de projets ITITIL / ITSMIncident ManagementMajor Incident ManagementRoot Cause Analysis (RCA)Crisis Management / Communication de criseExecutive ReportingProject GovernanceCoordination d’équipes pluridisciplinairesVendor ManagementSLA ManagementProduction Application ManagementProject Planning & Budget ManagementAgile / Scrum
43 minutes ago
Quick apply