Operations Support Coordinator

Are You the Person Who Likes to Keep the Chaos Organized?

Do you enjoy a fast-moving environment where no two days are exactly the same?

Are you the person who notices when something is falling through the cracks, follows up without being asked, and gets a little satisfaction from turning a messy situation into an organized one?

If you like helping people, juggling priorities, communicating with customers, and keeping a team moving in the right direction, you may be exactly who we are looking for.

The Opportunity

At TS Conard Technology Solutions, our Operations Support Clerk is at the center of our service operation. You'll help make sure customer requests get to the right people, technicians know where they need to be, tickets keep moving, and our customers aren't left wondering what is happening.

This is not a sit-back-and-wait-for-something-to-do position. We are looking for someone who enjoys staying busy, taking ownership, asking questions, and helping keep the entire Operations team organized.

What You Will Be Doing

· Answer incoming calls and help customers get to the right person.

· Create service tickets and accurately document customer needs.

· Review and triage incoming service requests.

· Help prioritize tickets based on customer needs and service-level expectations.

· Dispatch and coordinate technicians.

· Monitor service boards and follow up on tickets that need attention.

· Help make sure customers receive timely updates.

· Monitor backup reviews and create or assign tickets when action is needed.

· Maintain accurate customer, configuration, and equipment information in our systems.

· Coordinate equipment orders and procurement.

· Receive equipment and document serial numbers and asset information.

· Maintain stock and equipment inventory.

· Assist with warranty claims and RMAs.

· Support the Operations team with administrative and coordination tasks.

· Help identify workflow or process improvements that make us better.

You'll Probably Enjoy This Job If...

· You like having several things going on at once.

· You naturally make lists, organize information, and follow up.

· You enjoy talking with customers and helping solve problems.

· You can stay calm when everyone seems to need something at the same time.

· You do not mind asking, "What is the status of this?"

· You notice details that other people may miss.

· You like learning how things work.

· You are not intimidated by technology, even if you are not an IT technician.

· You take ownership instead of waiting for someone else to handle it.

· You enjoy being the person the team can count on to keep things moving.

What We're Looking For

· A high school diploma or equivalent.

· Approximately 3 years of relevant customer service, administrative, dispatch, coordination, or operations experience preferred.

· Experience in a call center, dispatch center, service department, or similar fast-paced environment is a plus.

· Strong customer service and communication skills.

· Ability to prioritize multiple requests and adjust when priorities change.

· Strong attention to detail and follow-through.

· Good problem-solving and critical-thinking skills.

· Basic computer proficiency, including Microsoft 365 applications.

· Ability to learn new software and processes.

· A positive, team-oriented attitude.

· Experience with an IT company, managed service provider, ticketing or dispatch system, or ConnectWise Manage is a plus, but not required for the right person.

You Do Not Have to Be an IT Expert

We are not hiring a technician for this position. You do not need to know how to fix every computer problem that comes through the door.

You do need to be comfortable learning enough about technology and our services to understand what a customer needs, ask good questions, accurately document the request, and help get it to the right person. We will teach you our tools, terminology, processes, and service expectations.

What Success Looks Like

· Customers are not left waiting or wondering what happens next.

· Incoming requests are documented accurately.

· Tickets get to the right technician.

· Important service requests do not fall through the cracks.

· Technicians can focus more of their time on solving problems.

· Service boards stay organized and current.

· Equipment and inventory information stays accurate.

· The Operations team communicates well and works efficiently.

About TS Conard

TS Conard, Inc. Technology Solutions is a St. Joseph-based technology company providing IT services, cybersecurity, Microsoft 365, infrastructure, backup, communications, and technology support to businesses and organizations.

We believe great technology service requires more than technical knowledge. It requires communication, accountability, teamwork, organization, and genuinely caring about the customer experience. We also believe in continued learning and professional development.

Think This Sounds Like You?

If your reaction while reading this was, "That's me. I'm the person who keeps everyone organized," we'd like to hear from you.

We're especially interested in meeting people who are dependable, curious, organized, comfortable talking with customers, and willing to take ownership of their work.

Apply and tell us a little about why you think you'd be a great fit for the TS Conard team.

Pay: $19.00 - $23.00 per hour

Expected hours: 40.0 per week

Work Location: In person