Operations Support Coordinator

Work Location: 500 Barrydowne Road, Sudbury ON

Department: Operations

Reports To: Director, Operations - Ontario

Employment Status: Full time, 40 hours per week

At Eastlink, our success is built on the strength of our teams and the service we deliver to our customers every day. We're currently seeking a highly organized, collaborative, and adaptable Operations Support Coordinator to join our Operations team.

In this role, you'll provide critical operational, administrative, and coordination support to our field operations teams across a wide range of activities, including safety compliance, invoicing, training coordination, reporting, customer escalations, and vendor management. You'll play an important role in helping our Operations Managers, Directors, technicians, and contractors work efficiently while ensuring the highest standards of customer service, compliance and safety.

What You’ll Be Doing

Safety, Compliance & Training

• Coordinate and support safety initiatives, including safety meetings, OH&S committee activities, reporting, and compliance tracking.
• Prepare meeting minutes, maintain safety documentation, and monitor action items to ensure timely completion.
• Coordinate training for team members and assist with tracking required certifications and compliance requirements.

Operational Coordination

• Provide administrative and operational support to Technical Operations leaders and teams across multiple locations.
• Coordinate operational resources, including supplies, uniforms, and employee technology equipment.
• Support maintenance and operational programs through tracking, reporting, documentation, and data management.

Field Support

• Coordinate and support the locate program, ensuring accurate records and compliance with service standards and timelines.
• Assist with locate requests, temporary service wires, pole transfers, and related work order administration.
• Maintain operational data, reports, and system information to support field operations and regulatory requirements.

Escalation Support

• Coordinate and support damage claims, restoration activities, traffic control requests, and other operational service requests.
• Investigate and respond to customer, contractor, and key partner inquiries, ensuring timely follow-up and resolution.
• Partner with Operations leaders to manage escalated issues and deliver a positive customer experience through effective communication and relationship management.

Financial & Vendor Administration

• Review and process contractor and vendor invoices, ensuring accuracy.
• Create purchase orders and coordinate payments for contractors, equipment, materials, and operational services.
• Support budget management by tracking expenses and promoting accurate, cost-effective use of resources.

What We’re Looking For

• High school diploma or equivalent.
• Experience in an administrative, operations or customer service role.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Outlook, Excel, Word, and Teams.
• Ability to confidently navigate challenging conversations and support issue resolution.
• Experience with invoice processing, purchase orders, expense tracking, and financial administration.
• Ability to work independently while supporting a large and geographically dispersed team.
• Experience in telecommunications, utilities, construction, field operations, or a similar operational environment is an asset.
• Familiarity with unionized workplaces and supporting field-based teams is an asset.

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work with Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Need an accommodation during the hiring process? We encourage you to reach out and let us know how we can support your participation.