Operations Support Engineer (GovTech’s Optical CMS)

Role Purpose

Responsible for hands-on website maintenance, enhancement implementation and production support services.

Key Responsibilities

Website Maintenance & Enhancement

Perform day-to-day website maintenance activities.

Execute content updates and minor enhancements.

Implement approved enhancements, including template changes, component improvements and feature updates.

CMS Administration

Administer and support website content updates on

GovTech’sOptical CMS

.

Assist with CMS upgrades, patching activities and compatibility assessments.

Production Support

Monitor website performance.

Troubleshoot and resolve production issues.

Conduct defect fixing, preventive maintenance and optimisation activities.

Respond to incidents within agreed service levels.

Testing Support

Support SIT activities.

Support UAT activities.

Perform post-deployment verification tasks.

Security & Compliance

Partner with the Project Manager to address security issues within required timelines.

Ensure compliance with ICT security policies, DSS requirements, IM8 requirements, data protection obligations and audit requirements.

Analyse, remediate, test and close vulnerabilities identified through VAPT exercises, security scans, audits and security advisories.

Support validation and verification of remediation measures within required timelines.

Documentation & Reporting

Maintain accurate records of completed work.

Support reporting and operational documentation requirements.

Relevant Experience

Hands-on experience supporting

GovTech’sOptical CMS

environments.

Experience providing website operations and maintenance support.

Experience in troubleshooting, incident management, system monitoring, deployments, releases and enhancement implementation.

Experience supporting

Sitefinity

or

Sitecore

websites hosted on a

Government Content Website Platform(CWP)

will be advantageous.

Experience remediating web application vulnerabilities and VAPT findings, including verification of implemented fixes, will be advantageous.

Company Overview – CMC APAC

CMC APAC Pte. Ltd.

, a member of

CMC Global

under

CMC Corporation,

is a Singapore-based regional hub delivering ICT and digital transformation solutions across the Asia-Pacific region.

As the Asia-Pacific arm of CMC Global, CMC APAC extends the Group’s technological expertise into one of the world’s most dynamic digital markets. Building on a strong foundation as a leading digital transformation (DX) provider in Vietnam, we serve as a strategic hub for delivering AI, Data, Cloud, and next-generation technology solutions across the region.

About CMC Global

CMC Global is a leading technology and AI transformation services provider, serving over 300 global clients across industries such as:

Banking & Financial Services

Healthcare

Manufacturing

Automotive

The company delivers end-to-end solutions in AI, Data, Cloud, and Digital Transformation, supporting enterprises in solving complex business challenges at scale.

Founded in 2017, CMC Global builds upon the long-standing legacy of CMC Corporation (established in 1993), one of Vietnam’s leading technology groups, with a vision to bring Vietnamese ICT solutions to the global market.

Global Presence & Capabilities

With an international network spanning Asia-Pacific, Europe, and North America, CMC Global provides:

24/7 global delivery capability

Strong engineering talent pool

Scalable and cost-effective delivery models

At CMC APAC, we combine global delivery excellence with local market expertise to support enterprises in achieving:

Operational efficiency

Business growth

Sustainable, long-term value

Learn More

CMC APAC: https://cmc-apac.sg/

CMC Global: https://cmcglobal.com.vn/