Operations Support Executive

Company: Fatafat Service
Job Type: Full-time, In-office
Role: Operations Support / Customer & Vendor Coordination

Job Summary

We are looking for an Operations Support Executive to assist with the day-to-day coordination of customer service requests.

The role involves speaking with customers and service professionals, updating service requests in our system, following up on appointments, and supporting the operations team to ensure jobs are completed smoothly.

Key Responsibilities

• Receive and follow up on customer service requests.
• Speak with customers to understand their service requirements.
• Coordinate with technicians/vendors for availability and scheduling.
• Make and receive customer and vendor calls.
• Communicate with customers through phone and WhatsApp.
• Update customer requests, status, notes, and follow-ups in the computer system.
• Track scheduled service appointments and follow up where required.
• Help resolve basic coordination issues between customers and technicians.
• Maintain accurate records of calls, requests, and service updates.
• Support the Operations team with everyday office activities.

Eligibility & Skills

• Minimum qualification: 12th Pass / Intermediate
• Basic computer proficiency is required.
• Comfortable using web applications, WhatsApp, and basic office software.
• Good typing and data-entry skills.
• Clear and polite communication skills.
• Must be able to speak Telugu and Hindi.
• Basic English communication and reading ability preferred.
• Comfortable speaking with customers and technicians over the phone.
• Responsible, punctual, and able to follow up on assigned tasks.
• Ability to work in a fast-paced operations environment.
• Must be flexible to work in shifts scheduled between 8:00 AM and 8:00 PM, including Early, General, and Late shifts.

Preferred Candidate

Candidates with experience in any of the following will be preferred, but freshers can also apply:

• Customer support
• Call centre / telecalling
• Service coordination
• Back-office operations
• Field-service support
• Customer relationship roles

Work Schedule

This is an in-office, shift-based position.

Operations are covered between 8:00 AM and 8:00 PM, and employees will be assigned shifts based on the operational schedule.

Shift categories may include:

• Early Shift
• General Shift
• Late Shift

Candidates should be comfortable working across these shifts as required.

Work Environment

The candidate will work closely with the Operations team and regularly communicate with customers and service professionals throughout the working day.

Freshers with good communication skills and computer proficiency are welcome to apply.Role & responsibilities