Operations Support Executive

About the role

We're looking for a detail-driven Operations Support Executive to join our destination management operations team. You'll own travel bookings from setup through final delivery — coordinating hotels, transfers, and tours, reconfirming details directly with suppliers, and making sure every file reaches our travel partners accurate and on time. If you love structure, take pride in getting things exactly right, and thrive on a fast-moving deadline, we want to hear from you.

Key responsibilities

• Own a portfolio of booking files end-to-end, from initial setup through final document release
• Keep booking systems fully updated with accurate operator, confirmation, and pick-up details
• Reconfirm hotel, transfer, and tour details directly with suppliers — including guest contact numbers, room types, flight details, and confirmation numbers
• Manage cost allocation and payout processing in line with invoice and departure timelines
• Run quality checks on every file before it goes out, catching mismatches before they become problems
• Keep your files moving against fixed deadlines, flagging and escalating any blocker the same day it comes up
• Make reconfirmation calls to suppliers using a structured script, and follow up in writing when something's missing
• Coordinate with Product, Finance, and Reservations teams on cost discrepancies and payment follow-ups

About you

• Experience in travel operations, reservations, or destination management (DMC background a strong plus)
• Sharp attention to detail — you catch the mismatch everyone else scrolls past
• Comfortable working against firm, non-negotiable deadlines without losing accuracy
• Confident on the phone with suppliers and comfortable following a call script professionally
• Familiar with booking/reservation systems and spreadsheet tracking (Excel or similar)
• Clear, professional written communication for follow-ups and escalations
• Able to juggle multiple active files at once without dropping the ball

Benefits

• A structured, well-documented workflow — you'll always know what's due and when
• A team that treats accuracy and ownership as core values, not buzzwords
• Direct exposure to international travel operations across multiple regions (Australia/NZ, Europe, Japan & Asia)
• Room to grow into more senior operations or reservations roles as you build track record