Operations Support Executive

Job Title

Operations Support Executive (Travel Industry)

📍 Working Location: North Block, The AmpWalk, Kuala Lumpur
🕘 Working Time: Monday ~ Friday (8:30 a.m. – 5:30 p.m.，1h Lunch break）

Salary range: RM3000-RM5000

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About Us

We are a Kuala Lumpur-based travel company specializing in corporate travel services, including flights, hotels, transport, and business support for international clients.

We have extensive experience supporting government agencies, media organizations, and large corporations, delivering services across international conferences, corporate travel management, and VIP reception.

We are a small but fast-paced team, offering hands-on experience and real exposure to professional operations.

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Job Description

We are looking for a responsible and adaptable Operations Executive who can support different functions within the company.

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Key Responsibilities

·        Handle flight, hotel, and transport bookings when required

·        Coordinate with internal teams and external suppliers

·        Communicate with clients via email and messaging platforms

·        Support different functions (ticketing / operations / booking)

·        Act as backup when team members are busy or unavailable

·        Handle booking changes, cancellations, and urgent requests

·        Ensure smooth daily operations

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Requirements

·        Fresh graduates or 1–3 years experience

·        Responsible, detail-oriented, and willing to learn

·        Able to multitask and work in a fast-paced environment

·        Good communication skills (English required; Chinese is a strong advantage)

·        Able to handle pressure and urgent situations

  ·     Good proficiency in Mandarin (spoken and written).

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What We Are Looking For

·        Takes ownership of work

·        Responsive and reliable

·        Flexible and willing to support where needed

·        Able to solve problems

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Benefits

·        Training and career development

·        Exposure to corporate and high-level clients

·        Hands-on operational experience

·        Growth opportunity into core operations role

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职位名称

运营支持专员（旅游行业）

📍 工作地点: North Block, The AmpWalk, Kuala Lumpur
🕘 工作时间: 星期一~ 星期五（8:30 a.m. – 5:30 p.m.，含1小时午休）

工资范围: RM3000-RM5000

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公司简介

我们是一家位于吉隆坡的商旅公司，主要为企业客户提供机票、酒店、用车及商务支持服务。

近年来，公司持续服务政府机构、央媒单位及大型企业，业务涵盖国际会议执行、企业差旅管理及高端接待服务。

团队规模精简但节奏快，在这里你将直接参与实际业务，获得全面的实操经验。

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职位描述

我们正在招聘一名灵活、负责、执行力强的运营支持人员，协助公司各业务模块运作。

工作职责

·        根据需要处理机票、酒店及用车预订

·        与团队及供应商协调沟通

·        与客户进行日常沟通与跟进

·        根据业务情况支持不同岗位（票务/操作等）

·        在团队繁忙或人员缺位时进行补位

·        处理改签、取消及紧急订单

·        确保日常运营顺畅

任职要求

·        欢迎应届毕业生或1–3年经验

·        有责任心，细心，愿意学习

·        能适应快节奏工作环境

·        具备中、英文沟通能力

·        能承受压力，处理突发情况

·        具备良好的

华语（普通话）听说读写能力

我们希望你具备

·        有责任感，事情能负责到底

·        反应快，执行力强

·        愿意配合团队，哪里需要补哪里

·        遇到问题愿意主动解决

我们提供

·        系统培训与成长路径

·        接触企业及高端客户资源

·        丰富的实操经验

⭐公司福利（What We Offer）⭐

·        有机会参与 旅游产品开发及运营管理的实际经验

Opportunity to gain hands-on experience in travel product development and operations

·        接触 国际旅游供应商及行业资源

Exposure to international travel suppliers and industry networks

·        接触国际旅游供应商及行业资源

Exposure to international travel suppliers and industry networks

·        友好及合作的团队工作环境

Friendly and collaborative work environment

·        在旅游行业的发展与成长机会

Career growth opportunities in the travel and tourism industry

·        办公室设有茶水间，并提供小零食，让大家在工作之余补充能量。🍪

Snacks are provided in the office break room.

·        提供 EPF（公积金）、SOCSO（社会保险）及 PCB（个人所得税） 法定福利

Provides EPF (Employees Provident Fund), SOCSO (Social Security Organization of the State) and PCB (Personal Income Tax) contributions.

·        准时发工资

Timely payroll

·        可报销医疗费用

Expenses for your medical treatment

·        每年考核调薪

Annual performance review and salary adjustment

·        年假

Annual Leave

·        病假

Medical Leave

·        公共假期

Public Holidays

岗位要求说明Job Requirements:：

1. 本岗位需要在紧急情况下（如客户临时改票）配合加班或处理 after-hours 事务。

2. 在订单出现问题（例如预订错误）时，需主动承担责任，优先解决问题，并在必要时向上级汇报以获取指示。

3. 本岗位需要能够同时处理多个任务，并在紧迫时间内高效完成工作。

4. 本岗位并非纯文职工作，需要处理实际业务操作及各类突发情况。

   This position requires working overtime or handling after-hours tasks in emergency situations (such as last-minute ticket changes by customers).

   When order issues arise (e.g., booking errors), you must proactively take responsibility, prioritize resolving the problem, and report to your supervisor for instructions when necessary.

   This position requires the ability to handle multiple tasks simultaneously and efficiently complete tasks within tight timeframes.

   This position is not purely clerical; it involves handling actual business operations and various unexpected situations.

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加分项Bonus Points:

1. 具备以下相关经验者优先考虑（可多项）：

• 机票 / 酒店预订经验
• 客户服务经验
• 快节奏工作环境经验

Preference will be given to candidates with the following relevant experience (multiple experiences are acceptable):

Flight/Hotel Booking Experience

Customer Service Experience

Experience in a Fast-Paced Work Environment