Operations Support Intern

We are looking for motivated and customer-focused candidates to join our 3-month Professional Internship Program.

The internship is designed to provide hands-on experience in a fast-paced fintech environment while contributing directly to the quality of service we provide to our partners and customers.

We are particularly interested in candidates who are customer-centric, adaptable, proactive, and comfortable working flexible hours, as our operations support partners across different schedules.

Key Responsibilities

• Support partners and customers by responding to requests, questions, and operational issues.
• Assist in monitoring and following up on partner transactions and service-related issues.
• Ensure customer and partner concerns are properly documented, tracked, and followed through to resolution.
• Escalate complex or critical issues to the appropriate teams.
• Contribute to improving the customer and partner experience by identifying recurring issues and suggesting practical solutions.
• Assist with operational reporting, data collection, and daily performance monitoring.
• Follow established procedures while maintaining a high level of professionalism and customer care.
• Collaborate with different teams to ensure partner issues are resolved efficiently.
• Participate in assigned operational activities and projects.
• Support other tasks required to ensure smooth day-to-day operations.

Requirements

What We Are Looking For

The ideal candidate should demonstrate:

• A strong customer-first mindset and genuine interest in helping people.
• Excellent communication and interpersonal skills.
• Flexibility and willingness to work different schedules when required.
• Ability to remain calm and professional when handling difficult customer or partner situations.
• Strong attention to detail and ability to follow processes.
• Proactive problem-solving skills and willingness to learn.
• Ability to work effectively both independently and as part of a team.
• Good organizational and time-management skills.
• Basic digital literacy and ability to work with common digital tools.
• A positive attitude, resilience, and willingness to take ownership of assigned tasks.

Qualifications

• Recent graduate or final-year student in Business Administration, Management, Economics, Marketing, Computer Science, Information Systems, Communication, or a related field.
• Previous customer service, sales, operations, or fintech experience is an advantage but not mandatory.
• Candidates must be available for the full 3-month internship period.

Application Deadline: 20nd August 2026 at 11.59PM (Western African Time)

Benefits

This internship offers an opportunity to:

• Competitive monthly compensation allowance
• Internet and communication credit
• Daily breakfast provision
• Gain practical experience in the fintech and digital payments industry.
• Develop customer service, operational, analytical, and problem-solving skills.
• Work directly with real business and partner challenges.
• Understand how a technology-driven financial service operates.
• Contribute to initiatives that directly improve the experience of our partners and customers.
• Build professional experience in a dynamic and collaborative environment.

Our Ideal Candidate

We are not only looking for candidates with strong academic backgrounds. We are looking for people who are willing to learn, comfortable with change, customer-focused, and ready to contribute.

If you enjoy solving problems, helping customers, working with people, and learning in a fast-paced environment, we would like to hear from you.