Operations Support Intern

About the role

This role involves handling daily user enquiries and supporting finance operations, including transaction verification, reconciliation, and settlement activities. You will work across multiple teams to ensure accurate financial records and assist with dealer onboarding and issue resolution.

Key responsibilities

• Handle daily user enquiries through WhatsApp and email, providing timely assistance and following up on reported issues.
• Assist the Finance team with daily reconciliation, settlement, transaction verification, and account top-up activities.
• Monitor and verify incoming transactions, including e-wallet reloads and DuitNow transfers, as well as outgoing transactions such as bill payments, supplier payments, and DuitNow transfers.
• Perform case-by-case data screening and transaction checks to ensure accuracy, completeness, and consistency of records.
• Assist the Finance team and management in compiling monthly reports based on reconciliation records and transaction data.
• Support the Product team in investigating transaction-related enquiries and providing relevant transaction information.
• Assist with dealer onboarding, account setup, troubleshooting, and handling dealer enquiries and complaints.
• Assist in processing refunds and balance adjustments, including deductions and credits, in accordance with established procedures and approval requirements.
• Maintain accurate transaction records, documentation, and case updates to support daily operations and issue resolution.

About you

• Currently pursuing a Diploma or Bachelor's Degree in Business Administration, Banking and Finance, Accounting, Finance, or a related field.
• Proficient in Microsoft Office, particularly Excel.
• Strong attention to detail and accuracy when handling transaction records and financial data.
• Good communication and problem-solving skills, with the ability to handle user and dealer enquiries professionally.
• Good organisational skills and the ability to manage multiple tasks and follow up on outstanding cases.
• Willingness to learn about e-wallet services, digital payments, reconciliation, and settlement processes.
• Able to work independently and collaboratively with cross-functional teams.