Operations Support Leader

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Company : BVCI

Req Id : 117465

Job Title : Operations Support Leader

Location : KCP

Business Unit Sector : BVC-BVOPS-BVCI CONSTRUCTION

Department: BVCI2 BV OPS UNION CONSTRUCTIO

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire: No

Visa Sponsorship Available: No

Recruiter : Jake Hojnowski

Job Summary This is a World Headquarters positon. Candidate will need to be within a commutable distance to our Overland Park, KS office. The Construction Operations Support Manager provides operational support to assigned BVCI/OCI Presidents in the areas of proposal and pre-construction coordination, training enablement, licensing and compliance stewardship, cost control, strategic communications, field/craft experience improvement, and special project assistance. The position partners with a large variety of business segments and functions including Construction Operations, Finance, Estimating, Communications, HR, Legal, and project/field leadership to strengthen entity project execution, attract and retain a next-generation workforce, and build functional capabilities.

Key Responsibilities Office Operations & Field Readiness

• Provide support to BVCI/OCI field offices and WHQ as applicable.
• Facilitate regular staff meetings and communicate BV/entity updates, expectations, and priorities.
• Assess Field Office Manager and support staff readiness prior to deployment and coordinate additional training as needed.

Proposal, Pre-Construction & Special Projects

• Lead proposal and pre-construction coordination with business segments, Pre-Construction, and Estimating.
• Manage SMEs and the SME program.
• Coordinate inputs, assumptions, execution considerations, and operational risks for competitive, executable proposals.
• Lead special projects assigned by the entity president.

Licensing & Compliance Stewardship

• Lead construction licensing and compliance efforts across applicable jurisdictions.
• Ensure licensing, registration, and credential requirements are identified, tracked, maintained, and auditable.
• Partner with Legal, HR, Safety, and project leadership to mitigate compliance risk.
• Establish standard processes and accountability for licensing and compliance activities.

Performance, Reporting & Analytics

• Track and interpret performance metrics related to workforce experience, compliance, training, and operational effectiveness.
• Use insights to support decisions, prioritize initiatives, and improve performance.
• Support executive and operational reporting.

Training, Workforce Development & Union Support

• Develop supplemental training supporting BV orientation, construction training, and BVCI/OCI requirements.
• Focus training on union requirements, business expectations, field office processes, and project readiness.
• Support craft retention, mentorship, engagement, and Learning Lab improvements.

Craft Experience, Engagement & Enablement

• Enhance craft employee onboarding, development, mentorship, engagement, and retention.
• Identify gaps in tools, communications, training, and workforce support.
• Support mentorship, engagement, and recognition programs.
• Track initiative adoption and provide leadership insights.

Cost Control & Budget Support

• Partner with Finance to develop and monitor budgets.
• Use historical data and business plans to support cost control and forecasting.
• Improve financial visibility and accountability across support functions.

Branding, Communications & Digital Presence

• Oversee branding, marketing materials, and operational communications.
• Partner with Communications and Operations to promote BVCI/OCI achievements and culture.
• Support leaders with standardized messaging and communication tools.
• Manage digital presence to support recruiting and employer branding.
• Develop LinkedIn content strategies and monitor engagement metrics.

Management Responsibilities Individual Contributor

Preferred Qualifications

• Experience with multi-state contractor licensing, registrations, or similar jurisdictional compliance programs.
• Experience supporting craft/trade training programs, apprenticeship pathways, or Learning Lab operations.
• Familiarity with employer branding and social media content planning (including LinkedIn) and performance tracking.
• Working knowledge of reporting/visualization tools (e.g., Power BI) and SharePoint/Teams site administration.
• Change management experience driving adoption across multiple regions/teams.
• Experience developing communication plans, playbooks, or toolkits for field-deployed communications.

Minimum Qualifications

• 12 years' experience in construction management, operations, pre-construction, or relevant field.
• Experience supporting construction operations, workforce programs, and/or field enablement in a multi-site environment.
• Experience coordinating and managing licensing, credentialing, or regulatory compliance processes or equilvalent documentation-intensive programs.
• Demonstrated ability to develop communications, presentations, and operational resources for diverse audiences.
• Familiarity with brand/marketing collaboration and managing content through review/approval workflows.
• Comfort with basic analytics and reporting (tracking progress, adoption, engagement, and outcomes).
• Proficiency with common productivity and collaboration tools (Microsoft 365) and ability to learn new systems quickly.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands

• Typical office environment.
• Ability to travel periodically to field sites as needed to support project initiatives and learning environments.

Competencies Salary Plan CNS: Construction Services

Job Grade 018

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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

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Nearest Major Market: Olathe

Nearest Secondary Market: Kansas City