Operations Support Manager

This position is primarily responsible for overseeing all aspects of Property Management in accordance with ARK Hospitality’s vision, mission, and core values. Those aspects include maximizing financial performance, guest satisfaction, and staff development within established quality standards.

The Operations Support Manager is also responsible for the hiring and training of all hotel staff. As a leader, the Operations Support Manager must be a self-starter and understand that the position requires 24-hour availability, living on property during their assignment, and frequent travel.

Responsibilities

• Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements.
• Conduct regular team meetings, training sessions, and departmental check-ins to support communication and service excellence.
• Lead day-to-day hotel operations across all departments including Front Desk, Housekeeping, Maintenance, Laundry, and Breakfast.
• Ensure a high standard of guest satisfaction by being present, responsive, and solution-oriented.
• Monitor and manage property budgets, financial records, and revenue optimization strategies.

Qualifications

• A commitment to fostering a safe, respectful, and inclusive workplace culture.
• Excellent interpersonal skills with a focus on guest experience and staff engagement.
• Technically competent and eager to continue learning and sharing knowledge.
• Demonstrated skills in problem-solving, project coordination, and workflow design.
• Financial and operational acumen, including budget oversight and cost management.

About the company

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality.

Located at 2590 Cobbs Ford Road right off Interstate 65 (Exit 179), the Hampton Inn & Suites Prattville caters to corporate travelers, military guests, golf enthusiasts, and leisure visitors headed to the greater Montgomery metro area. The property features 101 contemporary guest rooms and studio suites equipped with mini-refrigerators, microwaves, work desks, and free high-speed Wi-Fi. Guests enjoy a daily complimentary hot breakfast buffet (with weekday grab-and-go bags), an outdoor swimming pool, a 24-hour fitness center, a 24-hour business center, meeting facilities, a lobby Suite Shop with round-the-clock coffee and tea, free self-parking, and pet-friendly accommodations.