Operations Support Manager

Description:
At Green Leaves Early Learning, we believe in fostering a sense of belonging for all and giving our team the opportunity to choose their own adventure! Reporting to the National Operations Manager, you will be a hands on support to a group of Centres across Brisbane and the Gold Coast, making sure we deliver excellence across every part of the business. You will guide, support and mentor Centre Directors and their teams, and support the start-up and growth of new Centres. This portfolio includes regular travel to our Tasmanian Centres, so you will need to be comfortable travelling interstate and working hands on with teams in the field.

Day to Day You Will

Live and breathe our Green Leaves Commitments, supporting, mentoring and guiding Centre Directors and their teams to role model them in everything they do

Visit your Centres regularly to help teams stay on track with progress and continuous improvement

Mentor Centre Directors hands on to build leadership capability, and engage teams in professional development and training

Support Centre Directors with performance management, providing advice and guidance where further action is needed

Review each Centre’s Quality Improvement Plan (QIP) with the Centre Director and drive continuous improvement

Support new Centre start-ups alongside the Start-Up Officer, including recruitment, licensing preparation, training, inductions, tours and opening

Connect with families when you’re in Centre, assist with parent tours and orientations, and support Centre Directors to respond to parent concerns

Keep Centres presented to an exceptional standard and resourced to support children’s learning

Ensure every Centre stays compliant with regulations and legislation, building your teams’ compliance skills

Manage Centre KPIs with your Centre Directors across revenue and occupancy, wages, debt and controllable expenses, including monitoring rosters against legislation and wage budgets

Work with Marketing on Centre promotions and campaigns to drive occupancy

Travel regularly across your Brisbane and Gold Coast Centres, and interstate to our Tasmanian Centres

In Return We Offer

A fully maintained company vehicle, laptop, iPad and mobile phone

A generous salary package based on your skills and experience

Savings on childcare fees with our generous childcare discount

A respectful, collaborative workplace where you are valued as a contributor

A comprehensive induction, plus ongoing career development and support from our Support Office and Operations team

The chance to travel and work hands on with teams out in the field

About You

An Advanced Diploma in Children’s Services

Leadership experience managing several sites in a similar role

The ability to lead, motivate and drive a team to focus on continuous improvement

Demonstrated experience achieving commercial and operational business outcomes

Up to date knowledge of QikKids/Kiosk and the Child Care Subsidy System (CCSS) Guidelines, and you keep abreast of sector developments

A current Queensland Blue Card

A current Police Check

Current First Aid, CPR, Anaphylaxis and Asthma certificates

Current Child Protection Training

Exceptional customer service and excellent written and verbal communication skills

Highly organised, with proven experience juggling a wide range of demands and priorities and managing your time effectively

The ability to travel regularly across your Brisbane and Gold Coast Centres and interstate to Tasmania

It Would Be Great If You Also Have

A tertiary qualification in Business, Human Resources or Education

Experience with Salesforce, Kindynow and Educa

Skilled in Microsoft Word, Excel, PowerPoint and Facebook

Make Your Move!

If you are a supportive, hands on leader who wants to help Centre teams deliver excellence every day, make your move and apply now!

At Green Leaves Early Learning, we prioritise the safety, well-being, and inclusion of all children, including those with disabilities. We encourage applicants to share their experiences working with children with disabilities and those from culturally and linguistically diverse backgrounds. We are committed to Reconciliation and fostering an environment where all First Nations Australians feel a strong sense of connection and belonging. We welcome your experiences with Aboriginal children and communities.

Green Leaves Early Learning is committed to all aspects of child safety; including child protection, mandatory reporting and adopting the National Principles for Child Safe Organisations.