Operations Support Manager (Contract) [Ref: OSM-CM]

Operations Support Manager (Contract) [Ref: OSM-CM]

Responsibilities:

• Supervise and execute daily cheque processing workflows – including sorting, registration, verification, and system input;
• Verify cheques submitted by bank branches to guarantee compliance with HKICL (Hong Kong Interbank Clearing Limited) clearing procedures and internal guidelines;
• Maintain effective communication with HKICL and internal stakeholders to coordinate clearing matters and resolve exceptional or high-risk cases;
• Coordinate and track project activities, ensuring all assigned tasks are completed in alignment with agreed requirements, quality standards, and timelines;
• Support the end-to-end implementation cycle of new services or products, ensuring smooth user acceptance testing (UAT) and successful operational launch;
• Perform any other operational or supervisory duties as assigned by superiors.

Requirements:

• Bachelor’s degree or above in Business Administration or Operations Management or related disciplines;
• At least 3 years of experience in banking, preferably in branch operations or sales activities planning;
• Solid knowledge in bank retail business and local regulatory requirements;
• Independent, flexible, analytical with good problem-solving ability;
• Excellent communication skill with strong risk awareness;
• Proficiency in both written and spoken English, Chinese and Putonghua.