Operations Support Manager (Secondment Contract) [Ref no: OSM-CM]

Job Responsibilities:

• Supervise and execute daily cheque processing workflows – including sorting, registration, verification, and system input;
• Verify cheques submitted by bank branches to guarantee compliance with HKICL (Hong Kong Interbank Clearing Limited) clearing procedures and internal guidelines;
• Maintain effective communication with HKICL and internal stakeholders to coordinate clearing matters and resolve exceptional or high-risk cases;
• Coordinate and track project activities, ensuring all assigned tasks are completed in alignment with agreed requirements, quality standards, and timelines;
• Support the end-to-end implementation cycle of new services or products, ensuring smooth user acceptance testing (UAT) and successful operational launch;
• Perform any other operational or supervisory duties as assigned by superiors.

Job Requirements:

• Bachelor’s degree or above in Business Administration or Operations Management or related disciplines;
• At least 3 years of experience in banking, preferably in branch operations or sales activities planning;
• Solid knowledge in bank retail business and local regulatory requirements;
• Independent, flexible, analytical with good problem-solving ability;
• Excellent communication skill with strong risk awareness;
• Proficiency in both written and spoken English, Chinese and Putonghua.

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking “Apply Now”. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.