Operations Support Manager (Store based)

We are looking for an experienced Operations Support Manager to lead the operational backbone of our store and ensure seamless day-to-day execution. This role will oversee inventory, merchandise availability, transaction accuracy, store readiness, and administrative functions—creating an efficient and well-controlled environment that supports strong sales performance and an elevated customer experience.

Key Responsibilities

• Lead physical inventories, cycle counts, spot checks, reconciliations, and variance investigations to maintain accurate inventory records.
• Establish preventive controls and ensure all stock movements, transfers, adjustments, damages, and returns are properly documented and posted.
• Set and enforce store-readiness standards covering cleanliness, safety, facilities, selling areas, cashier counters, fixtures, and stockrooms.
• Conduct regular store inspections and ensure operational concerns are assigned, escalated, and resolved within the required timelines.
• Oversee merchandise receiving and replenishment to ensure products are readily available and properly displayed across all selling areas.
• Coordinate with Merchandising, Warehouse, Visual, and Sales teams to resolve stock gaps and prioritize replenishment requirements.
• Ensure the accuracy and completeness of price tags, promotional labels, markdowns, and product information.
• Lead the timely implementation and validation of price changes, promotions, and markdown activities throughout the store.
• Monitor aged and slow-moving merchandise and develop store-level action plans involving transfers, display strategies, promotions, and approved disposition activities.
• Lead and develop the Stock Clerks and Sales Support Team through effective workforce planning, deployment, coaching, performance management, and capability building.
• Establish clear service standards and productivity measures across inventory, replenishment, cashiering, POS, and administrative processes.
• Work closely with key support departments to strengthen operational controls, improve execution, and support overall store and sales performance.