Operations Support Office Administrator

Job Title: Office Administrator / Operations Support

Company: Rapid Response Traffic Management Operations

Location: South Brisbane, QLD / Hybrid Work From Home/ On-site]

Job Type: Part-Time

About Us

Rapid Response Traffic Management Operations is a fast-paced, high-performing traffic control provider. We specialize in supplying safe, reliable, and rapid traffic management solutions across key construction, civil, and event projects.

Position Summary

We are looking for an organised, proactive Office Administrator to join our team. In this role, you will be the administrative backbone of our daily operations handling candidate onboarding, managing database records, supporting operations, and proactively reaching out to potential new clients to help grow our project pipeline.

Key Responsibilities

Onboarding & Compliance

• Process new candidate applications and issue onboarding invitations via our Traffio portal.
• Verify essential industry credentials, including Traffic Controller tickets, TMI cards, White Cards, driver’s licenses, and specialised tickets.
• Maintain accurate, up-to-date staff files and compliance records to ensure all field staff are cleared to work.

Business Development & Client Outreach

• Proactively reach out to prospective civil, construction, and event clients via phone and email to introduce our services and secure new work opportunities.
• Follow up on sales leads and build initial relationships with site managers, project estimators, and prime contractors.
• Maintain a database of prospective clients and track communication touchpoints.

Operational & Administrative Support

• Serve as the main point of contact for candidate and client inquiries via email and phone.
• Assist operational staff with daily scheduling, workforce dispatch support, and database updates in Traffio.
• Prepare, organize, and archive project documentation, site reports, and administrative files.
• Handle general office duties, including invoicing support and basic office inventory management.

Requirements & Qualifications

• Experience: Previous administrative, sales outreach, or office support experience is preferred but not essential—full training will be provided for the right candidate with the right attitude.
• Software: Familiarity with Google / Microsoft Office Suite (Word, Excel, Outlook) is prefered. Experience with workforce management software specifically Traffio is a strong advantage.
• Communication & Confidence: Strong written and verbal communication skills with a comfortable, professional phone manner for reaching out to prospective clients.
• Organizational Skills: High attention to detail, strong time management, and the ability to multitask in a fast moving environment.
• Industry Knowledge: Basic understanding of traffic management tickets (Traffic Controller, TMI, White Card) is a plus, but not required.

What We Offer

• Competitive compensation based on skills and capability.
• On-the-job training and mentorship for candidates looking to build a career in administrative and operational management.
• A supportive, fast-moving team environment.
• Opportunities for career growth as our business continues to expand.

Pay: From $52,880.00 per year

Benefits:

• Work from home

Work Location: Hybrid remote in South Brisbane QLD