Operations Support Officer

An opportunity exists for an Operations Support Officer to join our team.

Our business operates in Recycling Scrap Metal, which involves the acquisition, processing and sale of both ferrous and non-ferrous metals.

Action Metal Recyclers currently has 10 branches throughout Queensland and employs 150 staff.

The Operations Support Officer provides administrative, customer service, and operational support to ensure the efficient day-to-day running of the business. This role is responsible for supporting weighbridge operations, export coordination, assisting customers, and providing general office administration.

Responsibilities include:

• Provide excellent customer service by assisting customers in person, over the phone, and via email.

• Answer and direct incoming telephone calls, responding to enquiries promptly and professionally.

• Perform general administrative duties, including data entry, filing, record management, and document preparation.

• Maintain accurate operational records and databases.

• Process invoices, delivery documentation, and other operational paperwork as required.

• Support the operations team with scheduling, reporting, and other administrative tasks.

• Support the weighbridge operators, accurately recording vehicle movements and processing weighbridge transactions.

• Support Export Co-ordinator by preparing and processing export documentation, ensuring compliance with relevant regulations and company procedures.

Skills & Experience:

• Outstanding listening, oral and written communication skills for gathering and providing information.
• An ability to tackle problems in a methodical and logical manner.
• Previous experience in administration, operations support, customer service, or logistics.
• Experience operating a weighbridge or working in transport, waste, agriculture, or logistics is desirable but not mandatory.
• Knowledge of export documentation and shipping processes is advantageous.
• Strong communication and customer service skills.
• Excellent organisational skills and attention to detail.
• Intermediate Microsoft Office skills, particularly Outlook, Word, and Excel.
• Ability to manage multiple tasks.
• Professional, reliable, and able to work effectively both independently and as part of a team.

Experience in this industry is not necessary, as full training will be provided. If you are looking to join a highly successful locally owned Queensland business with a long-term career and opportunity, this is a great opportunity.

If you believe you have the appropriate skills and experience to succeed in this position, please submit your resume via the link below.