Operations Support Officer

Job Summary

The Operations Support Officer is responsible for providing administrative and operational support to ensure the smooth and efficient running of daily business operations. The role requires close monitor budget, Invoice, Inventory, and work with other departments to support service fulfilment, order processing and reporting.

Key Responsibilities

• Operations Support & Coordination

• Provide administrative and operational support to the team.

• Budget control and prepare PO issuance.

• Assist in resolving operational issues and escalating critical matters when necessary.

• Monitor outstanding tasks and ensure timely completion.

• Order & Contractor Management

• Process and verify installation orders and supporting documentation.

• Maintain and update records or order management systems.

• Monitor contractor’s performance and analysis.

• Ensure all required approvals and documentation are completed accurately.

• Documentation & Reporting

• Prepare daily, weekly, and monthly operational reports.

• Maintain proper filing systems and operational records.

• Compile and analyse operational data for management review.

• Prepare service performance reports and business statistics.

• Procurement & Asset Support

• Assist in procurement activities and material purchasing.

• Track purchase orders, inventory levels, and delivery schedules.

• Support stock control and periodic inventory checks.

• Obtaining quotations, preparing purchase requisitions, and coordinating vendor engagements.

Requirements

• Minimum 3 years of experience in operations support, administration, or related field.

• Experience in telecommunications or engineering is preferred.

• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.

• Strong organizational and time management skills.

• Ability to multitask and work under pressure in a fast-paced environment.

• Good analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Good command of spoken and written English and Chinese.

• Detail-oriented, responsible, and a strong team player.

Working Hours

• Monday to Friday: 9:00 a.m. to 6:00 p.m.
• Five-day work a week.