Operations Support Officer (Customer Service)

We are looking for a proactive and detail-oriented Operations Support Officer (Customer Service) to support our daily operations by providing excellent customer service, handling customer inquiries, preparing quotations and invoices, and processing orders accurately.

This role plays an important part in ensuring customer satisfaction by maintaining positive customer relationships, addressing customer concerns, keeping accurate records, and coordinating with internal departments to ensure smooth and efficient operations.

If you are someone who enjoys interacting with customers, solving problems, managing administrative tasks, and working in a fast-paced environment, we welcome your application.

Key Responsibilities:

• Respond to customer inquiries and provide accurate information about products and services.
• Prepare official quotations for customer product and service inquiries.
• Process customer orders accurately and efficiently.
• Prepare invoices for products and services supplied.
• Maintain accurate records of customer interactions, transactions, and documentation.
• Follow up with customers to ensure satisfaction with products and services.
• Handle customer complaints and concerns professionally and provide appropriate solutions.
• Collaborate with internal departments to address customer needs and ensure smooth operations.
• Keep up-to-date with product and service information to provide accurate and helpful responses.
• Ensure compliance with company policies and procedures while maintaining a professional and courteous attitude.
• Perform other ad hoc assignments and related duties as assigned by the superior.

Requirements:

• Minimum Diploma or equivalent qualification.
• At least 3 years of working experience in customer service, operations support, or a related field.
• Excellent communication and interpersonal skills, with a customer-focused attitude.
• Strong problem-solving and decision-making skills, with the ability to handle customer complaints professionally.
• Good organizational skills and attention to detail in handling quotations, orders, invoices, and records.
• Computer literate with proficiency in Microsoft Office and the ability to use computer systems for data entry and order processing.
• Able to work independently and collaboratively with internal teams in a fast-paced environment.
• Knowledge of company products and services, with a willingness to learn and adapt to operational needs.