Operations Support Officer - Full Time

About the role

The Operations Support Officer coordinates and supports the delivery of cleaning and facility services across multiple contracts and service locations. The position plays a critical role in workforce coordination, operational planning, resource allocation, and service delivery. A significant component of the role involves managing leave relief requirements, allocating casual employees, coordinating staffing resources and ensuring service continuity across multiple contracts. The role also has primary responsibility for supporting the planning and coordination of residential accommodation cleaning programs. This includes coordinating workforce resources, managing accommodation turnover periods, balancing client expectations, and ensuring accommodation services are delivered safely, efficiently and to agreed quality standards.

Working alongside Operations Supervisors and frontline employees, the Operations Support Officer assists in balancing client expectations, operational priorities, workforce capability and quality outcomes across both residential accommodation and broader campus service areas. The role requires strong leadership, communication, and decision-making skills, particularly during early morning operations where staffing shortages, leave coverage and changing priorities often require timely decisions and practical solutions. While primarily a leadership and coordination position, the incumbent may provide practical operational support when required to meet business needs, respond to operational challenges or support service delivery outcomes.

Key responsibilities

• Coordinate daily staffing requirements across multiple operational contracts
• Manage leave relief arrangements and workforce availability to maintain service levels
• Coordinate and allocate casual employees and relief staff to cover planned and unplanned absences
• Assess operational priorities and make timely decisions regarding workforce deployment
• Liaise with supervisors and operational leaders to ensure staffing requirements are met
• Monitor workforce availability, capability and training requirements when allocating resources
• Coordinate daily operational activities across multiple service locations
• Provide day-to-day leadership, guidance, and support to operational employees
• Develop and maintain positive relationships with clients, residents, and university stakeholders
• Monitor quality outcomes and implement corrective actions where required

About you

• Excellent verbal and written communication skills
• Strong relationship-building capabilities
• Workforce planning and labour allocation experience
• Leadership and employee engagement practices
• Operational coordination and service delivery experience
• Quality assurance processes knowledge
• Intermediate Microsoft Office skills
• Mobile technology and operational software systems proficiency
• Workplace Health and Safety principles knowledge
• Customer service and stakeholder management practices

About us

Charles Sturt Campus Services (CSCS) is a controlled entity of Charles Sturt University and employs more than 200 staff across regional New South Wales and the Australian Capital Territory. CSCS delivers cleaning, maintenance and facility support services across educational, commercial, recreational, and residential environments. Operating across multiple regional locations, our success is built on strong client relationships, high-quality service delivery, and a commitment to supporting our people. At CSCS, we recognise that our employees are our greatest asset and that exceptional service outcomes begin with engaged, capable and supported teams.