Operations Support Representative

Operations Support Representative

Employment Type: Full-Time

Schedule: Monday–Friday, 9:00 AM–5:00 PM

Company: Bell & Williams Associates

Location: On-site

Job Description

Bell & Williams Associates is seeking a reliable and detail-oriented Operations Support Representative to join our team. This full-time, on-site role (Monday–Friday, 9am–5pm) is essential to the daily operations of our office and serves as the first point of contact for employees, vendors, and visitors. The ideal candidate is professional, organized, and customer-focused, with strong communication and problem‑solving skills. This position also supports key post‑repossession processes to ensure accuracy, timeliness, and smooth workflow.

Key Responsibilities

• Manage front desk operations, including greeting and assisting potential employees, outside vendors, and important personnel
• Provide exceptional customer service in person and over the phone
• Assist with lot reports and operational documentation as needed
• Perform accurate data entry and maintain records
• Support daily administrative and operational tasks
• Communicate effectively with internal teams and external contacts
• Handle inquiries and resolve issues in a professional and timely manner
• Coordinate post‑repossession tasks, including obtaining and processing key‑cut quotes with agents
• Complete and submit condition reports promptly and accurately
• Maintain organized and up‑to‑date post‑repossession documentation and ensure timely communication with relevant teams

Qualifications & Skills

• Strong customer service and interpersonal skills
• Data entry and typing experience with strong attention to detail
• Excellent verbal and written communication skills
• Ability to concentrate, multitask, and work efficiently in a fast‑paced environment
• Receptionist or front‑desk experience preferred
• Strong problem‑solving skills and a professional demeanor

What We’re Looking For

• Dependable and punctual
• Friendly, professional, and people‑oriented
• Able to maintain confidentiality and handle sensitive information

Pay: $18.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person