Operations Support Service Manager

The Operations Support Manager will oversee the day-to-day operations support for IT systems and infrastructure, ensuring stability, efficiency, and compliance with service standards. This role requires strong leadership, technical expertise, and a commitment to delivering timely resolutions for incidents and service requests.

Key Responsibilities

• Operations oversight: Manage daily IT systems and infrastructure support, ensuring smooth and reliable operations.
• Incident management: Ensure timely resolution of incidents and service requests in line with established SLA commitments.
• System administration: Oversee on-premise and cloud data center operations, computer systems, and network infrastructure.
• Process improvement: Implement best practices and continuous improvement initiatives to enhance service delivery.
• Team leadership: Provide guidance, training, and support to technical staff to ensure operational excellence.

Qualifications

• Minimum of 5 years’ experience managing on-premise and cloud data centers, computer systems, and network operations.
• Strong knowledge of IT infrastructure, system administration, and incident management processes.
• Relevant training and certifications (e.g., ITIL, Microsoft, Cisco, AWS, or equivalent).
• Excellent problem-solving, communication, and leadership skills.
• Ability to work under pressure and manage multiple priorities.
• Strong analytical skills with a focus on operational efficiency.
• Commitment to maintaining high service quality and customer satisfaction.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Experience:

• Project Management: 1 year (Preferred)

Work Location: In person