Operations Support Specialist – AI Infrastructure / Data Center Services

Operations Support Specialist – AI Infrastructure / Data Center Services

Location: Pasir Panjang, Singapore

The Opportunity

Our client is a fast-growing AI infrastructure solutions provider headquartered in Singapore , delivering advanced hardware, software, and end-to-end technical services for AI data centers globally.

Its solutions cover areas such as high-performance AI servers, high-density liquid cooling, advanced power infrastructure, AI cloud solutions, and AI data center operations and maintenance services .

As the business continues to expand its global service capabilities, we are looking for an Operations Support Specialist to join its Singapore-based service operations team.

This role will focus on maintenance operations, service partner/vendor management, SLA monitoring, process optimization, and internal operational coordination . You will work closely with both internal stakeholders and external service partners to ensure smooth and efficient delivery of after-sales and maintenance services.

Key Responsibilities

• Provide day-to-day operational support for maintenance and technical service activities , working closely with internal cross-functional teams.
• Coordinate with external service partners and vendors, monitoring SLA compliance, service quality, response times, and overall performance .
• Proactively identify service gaps, follow up on corrective actions, and conduct regular reviews of service partner performance.
• Continuously improve maintenance and service workflows to enhance operational efficiency, service quality, and customer experience .
• Track key operational and service metrics, prepare reports, and provide data-driven insights to support operational decision-making.
• Develop, document, and standardize maintenance SOPs and operational processes in line with internal quality and safety requirements.
• Coordinate and support the resolution of urgent maintenance or service-related issues to ensure timely closure.
• Act as the internal business process liaison between the service operations team and other group entities.
• Initiate, coordinate, and track internal system workflows, including service project quotations, procurement requests, service applications, and related operational processes .
• Provide general operational and administrative support across service projects to ensure seamless end-to-end execution.
• Support other ad-hoc operational projects and assignments where required.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Engineering , or a related discipline.
• At least 2 years of relevant experience in operations support, maintenance operations, service operations, vendor management, or a related function.
• Practical experience in SLA management, vendor/service partner coordination, and end-to-end process improvement .
• Strong organizational skills with the ability to manage multiple priorities, workflows, and ad-hoc assignments simultaneously.
• Strong analytical and problem-solving capabilities, with good attention to detail and logical thinking.
• Excellent communication and stakeholder management skills, with the ability to coordinate effectively across different internal teams and external partners.
• Familiarity with CMMS, procurement systems, ERP platforms, or enterprise operations support tools would be an advantage.
• Professional proficiency in written and spoken English and Mandarin Chinese , as the role requires regular communication and coordination with Mandarin-speaking stakeholders and service partners across regional operations.

Why Consider This Opportunity?

• Join a fast-growing company in the AI infrastructure and AI data center sector .
• Gain exposure to large-scale AI data center operations, maintenance, and technical service delivery .
• Work closely with regional and international stakeholders in a rapidly expanding global business.
• Opportunity to build experience across service operations, vendor management, SLA governance, process improvement, and AI infrastructure services .

EA Licence No: 19C9807

Registration No: R22110556 (ZHOU DONGYANG)