Operations Support Specialist

Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role:
We're seeking an Overnight Systems Monitor. This role is designed for a detail-oriented, technically capable professional who can keep critical systems running smoothly through the night by monitoring alerts, following troubleshooting protocols, and resolving or escalating issues quickly.
You'll play a key role in maintaining system uptime and reliability, working independently during overnight shifts while following established processes and keeping detailed records of every issue and action taken.
Location: Must be in The Philippines – Remote.
Environment: Philippines and International Teams.
Language: Advanced English (B2+ - C1).
Time zone: Tuesday - Friday, 10:30 AM - 9:30 PM PDT | Wednesday - Saturday, 1:30 AM – 12:30 PM PHT
Contract: Full Time

Requirements:

• Education: Bachelor's degree in a related field preferred.
• Experience: Previous experience in operations, dispatch, or customer support roles; overnight shift experience is a plus but not required.
• Skills: Basic technical aptitude, familiarity with troubleshooting hardware and software systems, and comfort working with dashboards or similar monitoring tools.
• Characteristics: Strong problem-solving focus, attention to detail, ability to follow detailed instructions independently, and excellent communication skills.

Responsibilities:

• Monitor system alerts and notifications during assigned overnight shifts.
• Follow established troubleshooting protocols and execute problem-solving actions based on provided flowcharts.
• Restart hardware systems or escalate issues to senior engineering staff as needed.
• Maintain detailed logs of alerts and actions taken, ensuring issues are resolved within the allotted time or escalated appropriately.
• Provide weekend coverage as needed and manage multiple tasks while prioritizing in a fast-paced environment.