Operations Support Specialist

Iron Tree Service is seeking a dependable, organized, and detail-oriented Operations Support Specialist to support our Operations Manager and field operations team. This position plays an important role in keeping daily operations running efficiently by monitoring crew activity, reviewing schedules and reports, coordinating communication between departments, and ensuring required driver and operational documentation is completed.

The ideal candidate is highly organized, comfortable working with numbers and reports, and able to communicate effectively with field crews, mechanics, management, and scheduling personnel.

Responsibilities

• Provide direct administrative and operational support to the Operations Manager
• Track and monitor crew routes and activity on a daily basis
• Review and audit daily and weekly schedule reports for accuracy and completeness
• Calculate and document man-hours for completed jobs
• Compare scheduled labor hours with actual hours worked and identify discrepancies
• Serve as a primary communication link between the mechanics, scheduling team, and operations management
• Coordinate with scheduling regarding equipment availability, repairs, maintenance, and other issues that may affect crew deployment
• Assist mechanics with administrative tasks, documentation, work orders, parts information, maintenance records, and related paperwork
• Monitor driver compliance and ensure required Driver Vehicle Inspection Reports (DVIRs) are being completed correctly and consistently
• Follow up with drivers and supervisors regarding missing or incomplete compliance documentation
• Maintain accurate operational records and assist with organizing reports and documentation
• Help identify scheduling, routing, labor, equipment, or communication issues that could impact daily operations
• Assist the Operations Manager with special projects and other operational needs as required

Qualifications

• Strong organizational skills and attention to detail
• Ability to work with schedules, reports, spreadsheets, and operational data
• Strong basic math skills and ability to accurately calculate labor/man-hours
• Excellent written and verbal communication skills
• Ability to communicate effectively with field employees, mechanics, office staff, and management
• Comfortable working in a fast-paced environment where priorities may change throughout the day
• Ability to follow up on outstanding items and ensure tasks are completed
• Proficiency with computers, email, Microsoft Office, and/or Google Workspace
• Experience with scheduling, dispatching, fleet operations, construction, tree service, landscaping, or a similar field is preferred
• Knowledge of DOT documentation, DVIR requirements, or fleet compliance is a plus

Skills & Attributes

The successful candidate will be dependable, proactive, organized, and accountable. This position requires someone who can recognize potential operational problems, communicate them quickly, and help coordinate solutions.

Because this role connects the office, field crews, mechanics, and management, the ability to communicate clearly and keep accurate records is essential.

Position Summary

The Operations Support Specialist serves as a key support resource for Iron Tree Service's daily operations. The position helps ensure that crews are properly tracked, schedules and labor information are accurate, equipment issues are communicated effectively, and driver compliance requirements are being followed.

This is an ideal position for someone who enjoys working behind the scenes to keep a busy field-service operation organized, efficient, and moving forward.

Benefits: 401(k) matching, Health insurance, Paid time off

Iron Tree Service is proud to be an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: $21.00 - $28.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person