Operations Support Specialist

Location: Salt Lake City, UT | Full-Time

About Driver Training Solutions

Driver Training Solutions, a product group of Acron Aviation, delivers advanced simulation and training technologies designed to improve safety, performance, and readiness. Building on Acron Aviation's long-standing reputation as an agile industry leader, we combine proven, certified solutions with forward-looking, data-driven innovations.

Our team is dedicated to helping organizations worldwide prepare drivers for real-world challenges through cutting-edge training systems. Learn more at acronaviation.com/driver-training-solutions/ .

About the Role

We are seeking a motivated and detail-oriented Operations Support Specialist to join our team.

This entry-level position is ideal for individuals eager to gain experience in customer support, technical troubleshooting, and hands-on assembly of advanced technology systems. You will play a key role in supporting customers, resolving system-related issues, and assisting with the assembly, setup, testing, and calibration of our high-end driving simulators.

The ideal candidate is customer-focused, technically curious, and eager to learn in a fast-paced environment.

Key Responsibilities

Customer Support

• Receive and respond to inbound customer calls and support requests.

• Document, troubleshoot, and resolve system-related issues professionally and accurately.

• Escalate complex technical issues to the appropriate teams when necessary.

• Maintain accurate records of customer interactions and issue resolutions.

Technical Operations

• Assist with the assembly, setup, and calibration of high-end driving simulators.

• Perform functional testing to ensure systems meet quality and performance standards.

• Provide support to senior technicians during simulator installations and upgrades.

• Maintain a clean and organized workspace while following safety and quality procedures.

Collaboration & Reporting

• Work closely with Operations, Engineering, and Support teams to resolve customer and technical issues.

• Report recurring problems and provide feedback to improve products and processes.

• Participate in training sessions to expand technical knowledge and customer service skills.

QualificationsRequired

• Associate's degree, Bachelor's degree, or equivalent combination of education and relevant experience.

• Strong verbal and written communication skills.

• Basic technical aptitude and willingness to learn new systems and technologies.

• Ability to work effectively both independently and as part of a team.

• Strong organizational, troubleshooting, and problem-solving skills.

• Positive, professional, and customer-focused attitude.

Preferred

• Experience in customer support, help desk, or technical troubleshooting.

• Familiarity with hardware assembly, electronics, or simulation systems.

• Experience using ticketing systems, CRM platforms, or technical documentation.

Why Join Us?

• Work with cutting-edge simulation and training technology.

• Gain experience in both customer support and technical operations.

• Receive training and mentorship from experienced team members.

• Opportunities for professional growth and career development.

• Competitive compensation and benefits package.

• Be part of a team that helps improve safety and performance for organizations worldwide.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of hire. Driver Training Solutions is unable to provide current or future employment visa sponsorship for this position.