Operations Support Specialist

Our client is actively searching for an

Operations Support Specialist

to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

About the Role:
To provide maintenance-focused operation support, collaborating with and overseeing external service partners to ensure their service performance meets agreed SLAs. Continuously drive service process optimization to enhance operational efficiency and service quality. Act as an internal process liaison between the company and group legal entities, owning end?to?end tracking for internal business workflows, and undertaking diversified operational administrative tasks to guarantee smooth delivery of overall service operations.

The responsibilities of this role are:
Provide maintenance related operation support and coordinate with cross functional internal teams.

Engage with external partners, monitor SLA compliance and service performance.

Address service gaps proactively and conduct regular vendor performance reviews.

Optimize maintenance workflows to enhance efficiency and service quality.

Track operation metrics, prepare reports and support data driven decisions.

Standardize maintenance SOPs aligned with company quality/safety requirements.

Support urgent maintenance issues for rapid resolution.

Serve as SGS’s internal business process interface with the Group; initiate and track system workflows including service project quotation and service procurement applications.

Undertake ad-hoc operational and administrative support tasks as assigned to facilitate seamless end to end service operations.

The ideal candidate will need to have the following qualities and experience:

Bachelor degree in Business Admin, Operations Management, Engineering or related fields.

2+ years of experience in maintenance operation support / vendor management.

Hands on experience in SLA management and end to end business process optimization.

Strong communication, analytical and problem solving skills.

Familiarity with CMMS, procurement or enterprise operation support tools is a plus.

Logical thinking, highly detail oriented, capable of prioritizing and managing multiple concurrent tasks and ad hoc assignments.

Excellent interpersonal and communications skills

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

CTES CONSULTING PTE. LTD.

Our Recruitment Consultants are equipped with extensive recruitment and industry expertise in their

areas of specialisation.

The experience combined with their commitment to establish a deep understanding of our client and

their business priorities enable CTES to deliver value far beyond the service provided by traditional

search firms.

We provide an impeccable match. At CTES, we believe in providing a seamless match between

candidate and client. We deem it our responsibility to thoroughly understand our client's needs, and to

obtain in-depth knowledge of the job requirements and the culture of the client's organization. This

enables us to provide suitable and proficient candidates to our clients.

By ensuring a close match between the candidate and position, we are able to foster a win-win

situation, for both our clients and our candidates.

CTES aims to be an organisation renowned throughout the Asia-Pacific region, integral to both

employers and career seekers. We hope to become the preferred HR and career consultants for our

clients and candidates respectively.